Exam Code: Slack-Con-201
Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Topic 2: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Topic 3: Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 4: Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 5: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Topic 6: Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions - Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance

Salesforce Certified Slack Consultant Sample Questions:

Question #1

During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A. Do not allow threading in any announcement channels.
B. Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
C. Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
D. Designate a department Slack channel dedicated to Slack announcements for each department at the organization.

Reveal Solution Discussion 0

Correct Answer: C 🗳️