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Last Updated: Sep 13, 2026
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Define scope and create solution design |
| Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Configure email and notification templates - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Configure SSO and authentication providers |
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Implement error handling and logging |
| Solution Design and Business Logic | 28% | - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations - Configure navigation, menus, and site structure |
| Change Management and Training | 13% | - Plan and execute change management activities - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- B. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
- C. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- D. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
- A. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
- B. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
- C. Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
- D. Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. Lightning Builder
- B. ExperienceBundle
- C. Experience CloudScript Master
- D. Site Builder
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
- A. Customer Community Plus
- B. External Apps
- C. Channel Account
- D. Commerce Portal
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
- A. Use the standard self-registration configuration under Experience Workspace and leave thedefault Account field empty.
- B. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
- C. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
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