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Updated: Jul 18, 2026
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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Passing Score: | 60% |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Exam Price: | $520–$670 USD (varies by region) |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Recommended Training: | SAP Solution Manager Incident Management SAP BusinessObjects Support Fundamentals |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Solution Manager Service Desk | 25% | - Message escalation and forwarding - Incident Management Work Center - CRM_DNO_MONITOR and INCMAN transactions |
| Topic 2: Incident Management Fundamentals | 20% | - ITIL & SAP support processes - SLA definitions and priority levels - Message lifecycle and status handling |
| Topic 3: Troubleshooting & Support Tools | 20% | - SAP Notes and knowledge base search - Remote support and diagnostics tools - Log files analysis and interpretation |
| Topic 4: Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Reproducing and documenting issues - Communication with customers and SAP support |
| Topic 5: SAP BusinessObjects Architecture & Components | 20% | - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture - Adaptive Processing Server, Web Application Container |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. How can you find the Root Cause Analysis within SAP Solution Manager?
A) Open a new application with default settings.
B) Fill in the search box with keyword Root Cause Analysis.
C) Use the appropriate work center transaction code.
D) Use the left side menu.
2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
A) Discovery of corrective software packages
B) Best practices for embedding third-party software
C) Hardware Management
D) Automatic Deployment
3. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?
A) Increase the priority of the message tospeed up response time from SAP
B) Set the message status to Update Message with SAP
C) Set the message status to In Process
D) Select Get information for SAP and then select theText Ids to be forwarded to SAP
4. What is recommended communication behavior if a message has a long life cycle?
A) I am going to be on holiday for two weeks please wait until I get back.
B) Sorry for the time taken but I was working on a more important customer's issue.
C) I am the only person with this skill so it cannot be escalated.
D) I need to work with my manager to get a plan around how to get a solution.
5. Which tasks can you perform manually in a Managed System configuration? (Choose two)
A) Configuration of DBA Cockpit
B) Redirection of system calls to SAP Support Backbone
C) Implementation of benchmarking procedures
D) Adjustment of HTTP Log Parameter
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,D |
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