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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP EarlyWatch Check?

A) It is a service delivered remotely.
B) It is a service delivered onsite.
C) It is a fully automatically generated report.
D) It is a document that customers follow to check their platform.

2. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) SAP Notes that have not been tested yet.
B) Username and password in your internal message notice.
C) All relevant information you have gathered.
D) The steps which you performed to reproduce the issue.

3. Which of the following statements is a true representation of an installation?

A) An installation can contain only one system linked to it.
B) Each customer can have several installations associated to their identifier.
C) Each customer has only one installation per legal entity.
D) An installation is related to the number of employees in that organization.

4. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A) Log the issue as a bug, so that you can be sure that it will be reviewed.
B) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
C) Try to offer a workaround and set the customer expectation.
D) Request a product enhancement, so that the message can be closed.

5. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers and partner need to have SAP Solution Manager clustered.
B) Customers do not require their own SAP Solution Manager installation.
C) Customers need to install SAP Solution Manager and the partner needs to connect to it.
D) Customers require their own installation of SAP Solution Manager.

Solutions: