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Updated: Aug 08, 2026
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Avaya 7004.1 Exam Overview:
| Certification Vendor: | AVAYA |
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004.1 |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed by Avaya |
| Certificate Validity Period: | Retired |
| Exam Duration: | 90 minutes |
| Exam Price: | Varies by country/region (USD price not officially published) |
| Related Certifications: | Avaya Communication Server 1000 for Avaya Aura® Certified Specialist |
| Real Exam Qty: | 66 |
| Sample Questions: | Avaya 7004.1 Sample Questions |
| Exam Way: | Delivered through Avaya authorized testing providers at proctored testing centers; the exam has been retired. |
| Pre Condition: | No formal prerequisite exam publicly required; practical experience with Avaya Communication Server 1000 and Avaya Aura environments is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 7004.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Diagnostics | - Fault isolation and recovery
|
| Maintenance Operations | - Routine maintenance procedures
|
| Installation and System Administration | - Configuration and administration
|
| Networking and High Availability | - Network connectivity and resiliency
|
| Communication Server 1000 Architecture | - System architecture and components
|
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
1. In order to set up the Customer Data Block within Element Manager to support Zone Based Dialing, and assuming Package 420 ZBD Package is installed and active, what needs to be done first?
A) Select the Public Dial Plan from the customer's Features page.
B) Configure Numbering Zones.
C) Select the "Enable Numbering Zones" option from the customer's Feature page.
D) Select the Private Dial Plan from the customer's Features page.
2. Which Overlay (LD) is used to find an unused card slot (LUC) for a new Digital Line Card that will support five digital telephones?
A) LD 22
B) LD 21
C) LD 81
D) LD 20
3. Click the Exhibit button.
Consider a company's dialing plan shown in the exhibit and an example for its requirements:
A station user at the company, with Location Code 221, placed an ESN call, dialing 7-2212581. This would be an On-Net call and the NARS programming must remove the LOC code and dial the DN internally.
What programming would remove the location code for a call dialed within the originating Communication Server 1000 to a DN on that same Communication Server 1000?
A) Each site would have its own Location Code programmed as a Home Location Code (HLOC) under Translation Table #1 in their CS 1000.
B) Home NPA Codes (HNPA) for each site would be programmed under Translation Table #1 at each location in their CS 1000.
C) The location codes for each site would be programmed under the LOC programming in Translation Table #2 at all locations.
D) Each site would have the Location Codes for all sites programmed as Home Location Codes (HLOC) in Translation Table #1 of their CS 1000.
4. Which functionality do TIE trunks provide?
A) connects a telephone companies' central office and the PBX of a customer
B) provide incoming or outgoing service only, and not a combination of incoming/outgoing connections
C) connects two different PBXs, whether In the same budding or farther away
D) allows an outside caller to dial a station on a PBX directory
5. You are configuring a bandwidth management zone on a Communication Server 1000 RIs. 7 x Call Server. The Call Server zones will be used for interface communications between endpoints (IP telephones and gateways).
Which is the preferred bandwidth management strategy, assuming the network has adequate bandwidth?
A) Best Quality (BQ)
B) Best Effort (BE)
C) Best Bandwidth (BB)
D) Allocated Bandwidth (AB)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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