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Updated: Aug 05, 2026
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Real Exam Qty: | 55 |
| Available Languages: | English |
| Exam Price: | $49.99 - $59.98 (varies by provider) |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Recommended Training: | Avaya Contact Center CMS Training Path Avaya Aura Communication Manager Training (official ecosystem resources) |
| Exam Registration: | Avaya Certification / Training Information |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Computer-based exam (provider-based testing; typically online proctored or testing center depending on vendor partner) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and System Operations | - Avaya Aura integration components
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Contact Center Implementation | - Call center configuration
|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A) Increase the File System Partition size on the CMS.
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the Free Space Allocation on the CMS
2. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
A) External
B) Adjunct
C) Integrated
D) Local
3. Which application or menu can be used for creating an ACD on CMS?
A) cms adm
B) CMS-Supervisor
C) CMS-Terminal
D) cms svc
4. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A) Percent Allocation Distribution
B) Service Objective
C) Predicted Waft Time
D) Dynamic Queue Position
5. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
A) by the VDN of Origin announcement before call is delivered
B) by the flashing skill button on the telephone set
C) by the telephone display (a = Originator Name to VDN)
D) by the Skill whisper announcement before call: is delivered
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,C |
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