Pass your actual test at first attempt with HP HP2-B120 training material
Last Updated: Aug 08, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Market Dynamics and HP Channel/Partner MPS Offering | 12% | - HP channel partner program structure - Positioning cMPS vs other MPS models - EMEA MPS market overview |
| Topic 2: Partner Status, Contractual Cartridges and Contract Upload | 11% | - ICPP contract upload process - Contractual cartridge definition and usage - Partner qualification and status |
| Topic 3: Audit and Control | 4% | - Contract compliance and auditing - Reporting and control procedures |
| Topic 4: HP Channel MPS Program and cMPS Discounts | 32% | - cMPS program rules and eligibility - Discount structures and margins - Contract terms and conditions |
| Topic 5: The Value of the Printing System | 29% | - Selling and presenting the solution - Value proposition and customer benefits - HP printing system architecture |
| Topic 6: Cost Per Page and HP cMPS Pricing Tool | 12% | - Base + Click and Level Pay models - Using the official cMPS pricing tool - Cost per page calculation models |
1. What are HP Care Pack services?
A) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
B) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
C) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
2. What is an HP Care Pack?
A) A box that takes care of the printers when connected to the network
B) A range of break-fix services for HP commercial printers and multifunctional-based
products
C) A fixed product warranty extension covering only return-to-base repairs
D) A mandatory service package for all MFP-based HP products
3. What is a HP Contractual Cartridge?
A) HP original cartridge with twice the page yield
B) HP original cartridge shipped in different packaging with the suffix C
C) Any HP cartridge being used within the cMPS program
D) A partner's own clone supplies being used in the cMPS program
4. Which benefits do Channel Managed Print Services resellers receive as part of the program? (Select two.)
A) A USB stick with an automatic assessment tool developed by HP
B) A list of customers to whom they can sell
C) Dedicated SRCP code for special pricing on specific HP Supplies
D) Access to dedicated project management support
E) A hardware box full of tools for technicians
F) Access to the Channel Managed Print Services pricing tool
5. The HP Channel Managed Print Services program focuses on contracts that include which HP products?
A) HP LaserJet and multifunction products
B) HP Commercial Product Portfolio
C) HP Large Format printers
D) HP Deskjet printers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,F | Question # 5 Answer: A |
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