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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Implementation | 20% | - Customization vs Configuration Decisions - NPSP Best Practices - Data Migration Strategies - Requirements Gathering - Integration with External Systems - User Adoption and Training Planning |
| NPSP Configuration and Development | 25% | - Relationships Management - Account Model Configuration - Data Model Design for Nonprofits - Contacts and Households - Affiliations Configuration - NPSP Settings and Preferences |
| Analytics and Reporting | 15% | - Success Metrics Definition - Custom Report Types - Reports and Dashboards for Nonprofits - Nonprofit Reporting Templates - Rollup Summary Fields |
| Donations and Fundraising Management | 20% | - Payment Methods and Processing - Donations Batch Processing - Opportunity and GAU Configuration - Recurring Donations (Recurring GAU) - Donation Management - Grant Management |
| Constituent Management | 20% | - Relationships and Groupings - Affiliations and Memberships - Household Management - Contact and Organization Records - Segmentations and Campaigns |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A nonprofit organization recently completed a migration to a NPSP Salesforce org. The consultant wants to ensure that all the migrated Accounts use the same account model. What action should the consultant take?
- A. Run the NPSP Health Check Tool
- B. Run the Lightning Readiness Assessment
- C. Run the Salesforce Optimizer
- D. Run the Data Quality Analysis Dashboard
Correct Answer: D 🗳️
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
A fundraising associate needs to print mailing labels for the latest direct mail campaign to families who give to the nonprofit organization. The organization uses the Household Account model with Address Management.
Which object and address field should the associate use when building the report?
- A. Account; Shipping Address
- B. Contact; Mailing Address
- C. Account; Billing Address
- D. Contact; Other Address
Correct Answer: B 🗳️
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system.
How should a consultant track the volunteer's relationship with Universal Containers?
- A. Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.
- B. Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
- C. Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.
- D. Create a Universal Containers Organization Account and create an Affiliation record between the volunteer and Universal Containers.
Correct Answer: D 🗳️
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A nonprofit conducts background checks on all prospective volunteers. Only the volunteer manager and executive director should be able to access the fields related to background checks on the Contact object.
How should the consultant configure the security settings?
- A. Create a Sharing Rule that grants the volunteer manager and executive director access to the background check fields.
- B. Create a Role for the volunteer manager under the executive director's Role and grant read, write access to those fields in the volunteer manager's role.
- C. Create a Permission Set that grants access to those fields and assign it to the volunteer manager and executive director.
- D. Assign the volunteer manager and executive director to a Public Group and grant the Public Group access to those fields.
Correct Answer: C 🗳️
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
A nonprofit using NPSP performs m-person case management for new and existing clients in the field. When case managers return to the office, they need to enter over 100 contacts from a spreadsheet, and then create a Case for each.
What should the consultant recommend to meet the requirement?
- A. Use Data Import Wizard to insert Contacts and related Cases.
- B. Configure NPSP Data Importer to upsert Contacts with related Cases.
- C. Create a web-to-case form that case managers will use to record the contact details.
- D. Install Case Management to upsert Contacts and relate them to Cases.
Correct Answer: B 🗳️
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