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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the purpose of the Service Given Days measurement?

A) It is the amount of time from CE to the service given code put at the first contact with customer.
B) It is the number of days from CE to the non-definitive last service given code on PMRs.
C) It is the number of days from Call Entry (CE) to the first final service given code on PMRs.
D) It is the number of days from CE to the last final service given code on PMRs.

2. Where can IBM Flashes be found for any software product?

A) inCCWIN
B) in RETAIN
C) on the Extreme Leverage webpage
D) on the product support page

3. When does a PMR need to be re-entitled?

A) When the product compid is changed.
B) When customer's telephone number is changed.
C) When you find an APAR for the customer's problem.
D) When the customer cannot speak English.

4. What is the purpose of the Owner ID field in a OneTeam PMR?

A) allow BE to find customer contract number
B) identify APAR number
C) clearly identifies the FrontEnd PMR owner
D) clearly identifies the BackEnd (BE) PMR owner

Solutions: