[Aug 09, 2022] Latest CPUX-F Exam with Accurate UXQB Certified Professional for Usability and User Experience - Foundation Level PDF Questions
Practice To CPUX-F - Exam-Killer Remarkable Practice On your UXQB Certified Professional for Usability and User Experience - Foundation Level Exam
ISQI CPUX-F Exam Syllabus Topics:
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NEW QUESTION 11
Which one of the terms below best characterises the following description?
Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals
Elena is 35 years old. She shares an apartment with her boyfriend of 4 years - they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish.
Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer.
She is an expert in all relevant forms and procedures.
Elena's goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.
- A. User group profile
- B. As-is scenario
- C. Prototype
- D. Use scenario
- E. Persona
- F. User group
Answer: E
Explanation:
Explanation
The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.
NEW QUESTION 12
Which one of the following deliverables are created during the activity "EVALUATE THE DESIGNS AGAINST USER REQUIREMENTS?
- A. User needs
- B. User requirements
- C. User experience project plan
- D. Evaluation reports
- E. User journey maps
- F. Style guide
Answer: D
Explanation:
Explanation
The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines. This curriculum addresses three forms of usability evaluation: usability test, usability inspection and user survey. In usability tests and user surveys, users are involved in the usability evaluation, while usability inspections are carried out solely by user experience professionals.
A usability test shows what representative users are able to accomplish with the interactive system when they carry out representative tasks. Eliciting personal opinions from users, or discussing them, is not part of a usability test. The main activities in a usability test are shown in the diagram below:
NEW QUESTION 13
Which three of the following components are part of the user interface of a car for the driver of the car?
- A. Number plate
- B. Gear stick
- C. Brake disc
- D. Accelerator
- E. Rear-view mirror
- F. Bumper
Answer: B,D,E
Explanation:
Explanation
User interface
All components of an interactive system (software or hardware) that provide information and controls for the user, to allow them to accomplish specific tasks with the interactive system.
Dialogue
An interaction between a user and an interactive system that consists of user actions (input) and responses from the interactive system (output) in order to achieve a goal.
Interactive system
A combination of hardware, software and services that users interact with in order to achieve specific goals.
Notes:
1. This includes, where appropriate, packaging, user documentation, on-line help, support and training.
2. Even systems that do not accept input from users are covered by this definition, for example destination boards in an airport or signs in a train station.
NEW QUESTION 14
24. "HappyHolidays" sells package holidays through their website, happyholidays.com Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.
David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.
Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?
- A. Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com
- B. Alice, Bob, Carol and David are primary users of happyholidays.com
- C. Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com
- D. Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com
- E. Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com
- F. Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com
Answer: D
NEW QUESTION 15
The options below include some of the activities in a human-centred design process. Which one of these options lists those activities in the correct order?
- A. Specify the user requirements > Plan the human-centred design process > Evaluate the designs against user requirements
- B. Understand and specify the organisational requirements > Understand the user requirements > Produce design solutions to meet organisational requirements
- C. Understand and specify the context of use > Specify the user requirements > Produce design solutions to meet user requirements
- D. Specify the user requirements > Understand and specify the context of use > Evaluate the designs against user requirements
- E. Plan the human-centred design process > Evaluate the designs against user requirements > Incorporate the organisational requirements
- F. Understand and specify the context of use > Evaluate the designs against user requirements > Release the draft prototype
Answer: C
NEW QUESTION 16
A context of use description describes:
a.______________ in the form of user group profiles and personas;
b.______________ in the form of as-is scenarios;
c.______________ in the form of task models, as-is scenarios or user journey maps;
d.______________ in the form of lists or as-is scenarios;
e. ______________in the form of as-is scenarios.
Answer:
Explanation:
1. Users
2. Goals
3. Tasks
4. Resources
5. Environments
NEW QUESTION 17
The stage REFINED DESIGN involves- choose three:
- A. Use scenarios
- B. Style guide
- C. Navigation structure
- D. Visual design
- E. High-fidelity prototype
- F. User journey maps
Answer: B,D,E
NEW QUESTION 18
Your team is ready to launch a new car rental website. Because of time constraints you have not had time to conduct usability tests of the website during its design. Your manager now asks you to conduct a usability test.
Your team members are sceptical towards usability.
If we assume that there are no major budget constraints, which one of the following actions would be most beneficial for the project?
- A. Conduct a usability test with 20 representative users. Invite team members to observe test sessions
- B. Conduct a heuristic evaluation of the website
- C. Conduct a focus group with 10 representative users where the new website is presented and discussed.
Invite team members to observe the focus group - D. Conduct a usability test with 5 representative users. Correct any usability problems before conducting a further usability test with 5 different representative users. Invite team members to observe test sessions
- E. Ask each of your team members to carry out a number of representative tasks on the website so they can "feel the users' pain"
- F. Conduct a focus group with 4 representative users, where the new website is presented and discussed.
Invite team members to observe the focus group
Answer: D
Explanation:
Explanation
Answer B is better than answer A.
If you have the resources to usability test with 20 users, start by testing with for example 5 users, then correct the most critical problems and test again with another 5 users.
Answer F is not optimal because Tour team members are sceptical towards usability."
NEW QUESTION 19
Which two of the following are considered stakeholders but NOT users of a car rental website?
- A. A trainer who is teaching staff at a call centre how to use the car rental website
- B. An accounts administrator who receives an email invoice for a reservation from the car rental website
- C. A customer who contacts a call centre employee and asks them to reserve a car for them on the car rental website
- D. A designer who is responsible for the user interface design of the car rental website *
- E. A marketing executive who is running a "10% off car insurance" promotion on the car reservation website, for all users who reserve a car directly through the website
- F. A call centre employee who is using the car rental website to reserve cars on behalf of a customer
Answer: D,E
Explanation:
Explanation
Stakeholders may or may not be users. Stakeholders are not considered to be users if they are affected by an interactive system but don't interact with it or use its output.
Examples of stakeholders who are not users:
1. The non-technical managers of a team of technical users.
2. People affected by the noise produced by an interactive system.
3. Marketers affected by the impact of the use of the interactive system on the brand.
Examples:
1. A customer (user) uses a car reservation website to make a reservation - The customer is a primary user of the system.
2. A customer (user) calls the reservation centre where a customer service representative uses the same system to make the reservation for them -The customer is an indirect user of the system.
NEW QUESTION 20
Choose all that apply - Interview questions should be:
- A. Aming for simple yes or no
- B. Open minded for alternative cultural aspects
- C. Open rather than closed
- D. Neutral rather than leading
- E. Strictly on topic rather then off topic
- F. Entertaining
Answer: C,D
NEW QUESTION 21
What are quantitative user requirements? Choose two
- A. Quantitative user requirements are measurable qualitative requirements for the design plan
- B. Quantitative user requirements are always related to exponentially quantifiable requirements
- C. Quantitative user requirements set measurable goals for usability and user experience.
- D. Quantitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.
- E. Quantitative user requirements set the basis for all requirements
- F. Quantitative user requirements qualify the number of required requirements
Answer: C,D
NEW QUESTION 22
Fill in the blanks:
During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).
Answer:
Explanation:
master-apprentice
Explanation
Interviews should focus on gathering information about the current context of use rather than the interactive system itself. They should be done contextually. A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop. An ordinary interview takes place in a neutral environment, for example in a meeting room.
During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee.
The interviewer should rely on an interview checklist to ensure that all relevant topics are addressed, rather than using it to control or steer the interview.
The outcome of this activity is a description of the context of use. The context of use has five components:
Users (people who interact with the interactive system), Goals (what users want to achieve), Tasks (what users do to achieve their goals), Environment (where the interaction takes place), and Resources (the means required to perform the task).
NEW QUESTION 23
If a user's mental model of an interactive system is incomplete or contradictory,
- A. then the user can still easily use the interactive system.
- B. then the user cannot easily use the interactive system.
- C. then the user will have to learn to easily use the interactive system.
Answer: B
NEW QUESTION 24
8. Gerry works in a bank. One of his responsibilities is to check the amount of cash in the cash machine and reload it to the required level. He does this each morning and on Friday afternoons, in preparation for the weekend. Which one of the following best describes Gerry?
- A. An indirect user of the cash machine
- B. A secondary user of the cash machine
- C. A stakeholder in the cash machine who is not a user
- D. A user of the cash machine who is not a stakeholder
- E. Not a user of the cash machine since he does not withdraw money
- F. A primary user of the cash machine
Answer: E
Explanation:
Explanation
Primary user
A user who uses the interactive system for its intended purpose.
Examples of primary users:
1. A bank customer who uses a cash dispenser to withdraw money is a primary user of the cash dispenser.
2. A call centre operative who uses a reservation system to reserve cars for customers is a primary user of the reservation system.
Secondary user
A user who carries out support tasks with the interactive system, for example to maintain it or to train primary users.
Note: 1.
Secondary users - in particular maintenance staff - typically interact with a different user interface than primary users. This user interface also requires context analysis and specification of user requirements to be usable.
Examples of secondary users:
1. A user who prints a document on a printer is a primary user of the printer. When the same user a moment later changes the ink on the printer, he or she is a secondary user of the printer.
2. A bank employee who restocks a cash dispenser with cash is a secondary user of the cash dispenser.
3. A trainer who teaches a call centre operative how to use a car reservation system is a secondary user of the reservation system.
Indirect user
A user who uses the output of the interactive system, but who does not interact directly with the interactive system.
Examples of indirect users:
1. A bank customer who receives a paper or electronic statement is an indirect user of the bank's computer system.
2. A customer who contacts the call centre to reserve a car is an indirect user of the computer system used by the call centre operative to make the reservation
NEW QUESTION 25
Which one of the terms below best describes the following statement?
80% of 25 users who have used the car rental website at least twice before must be able to rent a car at Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5 minutes.
- A. Low-fidelity prototype requirement
- B. Quantitative user requirement
- C. Test task
- D. User need
- E. Use scenario
- F. Qualitative user requirement
Answer: B
Explanation:
Explanation
Qualitative or quantitative user requirements are derived from user needs. User requirements must be verifiable so it is possible to determine in a usability evaluation whether a prototype fulfils them or not.
The user requirements are also used to guide the design in order to ensure that the interactive system meets user's expectations as closely as possible.
Qualitative user requirement
A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.
Quantitative user requirement
A required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.
NEW QUESTION 26
A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question How do you choose a restaurant?
Which two of the following terms best characterise this interview question?
- A. Neutral
- B. Closed
- C. Summative
- D. Leading
- E. Formative
- F. Open
Answer: A,F
NEW QUESTION 27
10. Fill in the blank:
A ____________ is a representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.
Answer:
Explanation:
1. prototype
NEW QUESTION 28
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Exam Questions and Answers for CPUX-F Study Guide Questions and Answers!: https://www.exam-killer.com/CPUX-F-valid-questions.html
Practice To CPUX-F - Exam-Killer Remarkable Practice On your UXQB Certified Professional for Usability and User Experience - Foundation Level Exam: https://drive.google.com/open?id=1vRlryIr7LD-Yp_HEc1DnfipFCv00_12c
