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Demonstrating the Capabilities of Power Virtual Agents
This objective addresses the basic knowledge of the Power Virtual Agents' capabilities and the concepts of building a basic chatbot as well as publishing it. To succeed in the questions related to this domain, one has to learn more about the use cases that are associated with Power Virtual Agents, actions and entities, and where the chatbots can be published. Finally, there are practical skills to be mastered. These involve the creation of topics as well as chatbots, monitoring the use of chatbots as well as their performance, and others.
Exam PL-900: Microsoft Power Platform Fundamentals
Candidates for this exam aspire to improve productivity by understanding the capabilities of the Power Platform, automating basic business processes with Power Automate, performing basic data analysis with Power BI, acting more effectively by creating simple Power Apps experiences, and creating powerful chatbots by using Power Virtual Agents.
You may be eligible for ACE college credit if you pass this certification exam. See ACE college credit for certification exams for details.
Part of the requirements for: Microsoft Certified: Power Platform Fundamentals
NEW QUESTION 76
A company uses a third party application and an approval process via email. At the end of the month, the IT department enters the data into Microsoft Excel to create pivot charts.
The Excel pivot charts must use the same data source as Dynamics 365 Field Service to generate charts and reports.
You need to recommend a solution.
What should you recommend? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: Dynamics 365 Workflow notifications
You can configure the system to send email messages to users when workflow-related events occur.
Note:
* Go to Navigation pane > Modules > System administration > Users > Users.
* In the list, find and select the desired record.
* On the Action pane, click User options.
* Click the Workflow tab. Make sure that the Notifications section is expanded. In the Notifications section, you can specify how you want the user to be notified about workflow-related events.
Box 2: Dynamics 365 Field Service
Supply Chain Management enables synchronization of business processes between Dynamics 365 Supply Chain Management and Dynamics 365 Field Service. The integration scenarios are configured by using extensible Data integrator templates and Common Data Service to enable the synchronization of business processes. Standard templates can be used to create custom integration projects, where additional standard and custom fields and entities can be mapped to adjust the integration and meet specific business needs.
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/tasks/users-recei
NEW QUESTION 77
A bank uses Power Platform apps and flows to support business processes.
The company would like to use historical client data to predict whether a client's loan application is likely to be approved or rejected.
You need to use AI Builder to implement the solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Step 1: Import data into Common Data Service.
AI Builder requires the use of Common Data Service, which is the data platform for PowerApps and allows you to store and manage business data. Common Data Service is the platform on which Dynamics 365 apps are built so if you're a Dynamics 365 customer, your data is already in Common Data Service.
Step 2: Train the model
Step 3: Publish the model
The last step is to publish your model.
Step 4: Use the model in PowerApps or Microsoft Flow.
Reference:
https://docs.microsoft.com/en-us/ai-builder/build-model
NEW QUESTION 78
A company publishes e-books for independent authors.
The company wants to implement a Power Apps portal solution to make announcements about upcoming books to the general public.
You need to recommend features for the company.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 79
A company uses Power Automate.
Which three items can trigger flows? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Lifecycle Services
- B. Microsoft 365 Admin center
- C. Microsoft Windows Desktop
- D. Common Data Service
- E. Microsoft Outlook 365
Answer: A,D,E
Explanation:
Section: Demonstrate the capabilities of Power Automate
Explanation/Reference:
https://docs.microsoft.com/en-us/power-automate/email-triggers
https://docs.microsoft.com/en-us/power-automate/connection-cds
https://dynamics365.wordpress.com/category/powerapps/
NEW QUESTION 80
A company plans to use Power Platform to build apps which address specific business challenges.
You need to recommend the appropriate types of Power Apps to use.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/getting-started
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/model-driven-app-overview
https://docs.microsoft.com/en-us/powerapps/maker/portals/overview
NEW QUESTION 81
A company plans to create Power Platform apps that consume industry-standard and proprietary data sources.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/connections-list
NEW QUESTION 82
A company uses Dynamics 365 Supply Chain Management.
The company wants to build customer user interfaces that add additional functionality.
You need to recommend a solution for the company.
What should you recommend?
- A. Power BI
- B. Microsoft Flow
- C. AI Builder
- D. Power Apps canvas apps
Answer: D
Explanation:
Microsoft Power Apps provides a consistent experience for building apps and extending Office 365 and Dynamics 365. Investments include enhancements on Unified Interface, support for embedding canvas apps in model-driven apps and native support of the Common Data Service for Apps.
Reference:
https://powerapps.microsoft.com/en-us/roadmap/
NEW QUESTION 83
A company performs on-site inspections and services for air industrial equipment.
Field technicians must perform a series of maintenance checks every time they visit a customer site. Every technician performs maintenance tasks in a different order. Some technicians miss steps.
You need to ensure that all technicians perform the same steps in the same order.
What should you use?
- A. Business rule
- B. AI Builder
- C. Virtual Agent
- D. Business process flow
Answer: D
Explanation:
Explanation
You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes.
Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview
NEW QUESTION 84
A company provides on-site architectural consulting services to residential and business customers. The company wants to implement a simple alert system where a consultant can press a button on their mobile device to send the user's location to the company as a text notification.
You need to build a button flow that sends the notification.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-automate/button-flow-with-user-input-tokens#main
NEW QUESTION 85
A company runs a call center to handle customer support inquires.
The company tracks metrics including the number of incoming calls, call resolution rates, and escalations. The company wants to display the metrics on a shared screen that is visible to all call center staff.
You need to recommend a visualization solution for the company.
Which Power Platform feature should you recommend?
- A. Power BI
- B. AI Builder
- C. Power Apps
- D. Power Automate
Answer: A
Explanation:
Section: Demonstrate the capabilities of Power BI
NEW QUESTION 86
A company plans to implement Power Apps in a Power Platform environment.
You need to implement other required components.
Match each option to its function. To answer, drag the appropriate option from the column on the left to its function on the right. Each option may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Reference:
https://powerapps.microsoft.com/en-us/blog/implementing-role-based-permission/
https://www.encorebusiness.com/blog/powerapps-flow-can/
NEW QUESTION 87
You manage the support team at a rapidly growing company.
Customers and support technicians need a better experience when logging and responding to support requests. You need more visibility into what the support technicians are doing every week.
You need to recommend tools to help the company's needs.
Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 88
A company plans to create Power Platform apps that consume industry-standard and proprietary data sources.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/connections-list
NEW QUESTION 89
A company plans to use Power BI to visualize data from business systems.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-bi/desktop-aggregations
https://docs.microsoft.com/en-us/power-platform/admin/use-power-bi
https://powerapps.microsoft.com/sv-se/blog/powerbi-powerapps-visual/
NEW QUESTION 90
A company is considering implementing PowerApps to help manage business processes. Users are trying to understand the purposes and benefits of PowerApps components.
Match each benefit to its tool. To answer, drag the appropriate benefit from the column on the left to its tool on the right. Each benefit may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/data-integrator
https://powerapps.microsoft.com/en-us/blog/create-business-apps-using-powerapps-and-azure-functions/
https://www.forbes.com/sites/adrianbridgwater/2019/06/17/microsoft-offers-premade-no-code-artificial-intellige
NEW QUESTION 91
A company plans to implement solutions that use Common Data Service as a data storage.
You need to recommend features to meet the company's needs.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: business rules
You can create business rules and recommendations to apply logic and validations without writing code or creating plug-ins. Business rules provide a simple interface to implement and maintain fast-changing and commonly used rules.
Box 2: business process flows
Flows Power Automate includes several types of processes, each designed for a different purpose:
* Automated flows. Create a flow that performs one or more tasks automatically after it's triggered by an event.
* Button flows. Perform repetitive tasks simply by tapping a button on your mobile device.
* Scheduled flows. Create a flow that performs one or more tasks on a schedule such as once a day, on a specific date, or after a certain time.
* Business process flows. Ensure that people enter data consistently and follow the same steps every time they work in an app by creating a business process flow.
* Workflows and actions. Dynamics 365 customizers may be familiar with the classic Common Data Service processes, which are workflows and actions.
Box 3: Common Data Model
Model-driven app design is a component-focused approach to app development. Model-driven app design doesn't require code and the apps you make can be simple or very complex. Unlike canvas app development where the designer has complete control over app layout, with model-driven apps much of the layout is determined for you and largely designated by the components you add to the app.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/guide-staff-through-common-tasks-processes
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/model-driven-app-overview
NEW QUESTION 92
A company plans to use Power Automate to automate tasks.
Match each flow type to its description lo answer, drag the appropriate now type from the column on the left to its description on the right. Each option may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 93
A company has locations in multiple regions. The company develops solutions based on Power Apps and Power Automate.
You need to recommend features to support the implementation.
Which Power Platform features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/environments-overview
https://docs.microsoft.com/en-us/power-platform/admin/control-user-access
NEW QUESTION 94
You plan to use Power Automate to monitor what people are saying about your company's products. You store the feedback for research and development purposes.
You need to recommend Power Automate components to use for the solution.
To answer drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split Car between panes or scroll to view content.
NOTE: Each correct selection Is worth one point
Answer:
Explanation:
Explanation
NEW QUESTION 95
A company plans to synchronize data between Dynamics 365 Supply Chain management and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/business-applications-release-notes/april19/cdm-data-integration/cds-data-integ
NEW QUESTION 96
You need to build a Power Virtual Agents chatbot for a company.
Which components should you use? To answer, drag the appropriate components to the correct requirements.
Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 97
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