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To earn the Salesforce Sales-Cloud-Consultant certification, candidates must pass a 60-question multiple-choice exam. Sales-Cloud-Consultant exam covers a range of topics, including sales process mapping, account and opportunity management, forecasting, collaboration and communication, and data management. Candidates must score at least 68% to pass the exam and earn the certification.
The Salesforce Certified Sales Cloud Consultant certification exam focuses on the core cloud-based sales automation tools that include account and contact management, opportunity management, lead management, forecasting, collaborative forecasting, and campaign management. Candidates are tested on their knowledge of designing and implementing sales processes and the ability to leverage Salesforce to manage sales data, sales pipeline, and sales performance metrics. Sales-Cloud-Consultant exam also includes assessing the candidate's knowledge of Salesforce Sales Cloud features like Sales Forecasting, Territory Management, Sales Performance Management, and Productivity.
NEW QUESTION # 25
CORRECT TEXT
What are key benefits of using content delivery?
Answer:
Explanation:
1. You can track how often the content you issued is viewed
2.Youcan control how long the delivery is available to viewers
3.You cancontrol if a viewer can download a file or view online only
NEW QUESTION # 26
Northern Trail Outfitters (NTO) requires credit checks for all opportunities greater than $50,000. The credit management team members are all salesforce users. What should a consultant recommend to notify the credit manager that an opportunity needs a credit check?
- A. Use workflow to assign a task to the credit manager user.
- B. Use workflow to send an email to the credit manager profile.
- C. Use an Apex trigger to create a task for the credit manager user.
- D. Use a validation rule to send an email to the credit manager role.
Answer: A
NEW QUESTION # 27
Role hierarchy should normally mimic the org structure.
- A. False
- B. True
Answer: A
NEW QUESTION # 28
Cloud Kicks wants to enable Person Accounts.
What does the consultant need to do before enabling Person Accounts?
- A. Disable access to Experience Cloud sites during the cutover.
- B. Set default sharing of Account to Public Read/write.
- C. Create at least one Account record type.
Answer: C
Explanation:
Before enabling Person Accounts, it is mandatory to create at least one Account record type in Salesforce. Person Accounts use record types to differentiate between business accounts and individual consumer accounts. This step ensures that the Salesforce org is properly configured to handle Person Accounts, which combine the characteristics of both accounts and contacts.
Reference:
Enabling Person Accounts
Person Accounts Overview
NEW QUESTION # 29
Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company's invoicing system within a separate Salesforce org.
What should a consultant implement to meet this requirement?
- A. Salesforce Connect and External Objects
- B. Ce Nightly scheduled Batch Data jobs
- C. My Domain and Single Sign-On
- D. Workflow Rules and Outbound Messaging
Answer: A
NEW QUESTION # 30
When enabling multiple currencies what feature is enabled on all opportunity? Choose 2 answers
- A. The selected currency is used for the Amount (Converted) field
- B. User's defaults currency overrides the specified opportunity currency
- C. Currency must be specified for the opportunity
- D. the selected currency is used for the Amount field
Answer: A,C
NEW QUESTION # 31
The VP of Service at Universal Containers is looking for ways to reduce contact centers costs. Which two metrics should the Consultant recommend? Choose 2 answers
- A. Service-Level Agreements
- B. First Call Resolution
- C. Time to Answer
- D. Average Handle Time
Answer: B,D
NEW QUESTION # 32
Universal Containers has an upcoming maintenance window where read-only access will be available Which two actions will Universal Containers be able to perform during this window? Choose 2 answers
- A. Run and view Salesforce reports
- B. Post report information on Chatter
- C. Update case data for a customer
- D. Review existing cases for an account
Answer: A,D
NEW QUESTION # 33
Northern Trail Outfitters has organization-wide defaults set to private. Sales representatives own the accounts and want to collaborate with relevant people from other departments ( E. g. marketing and finance).
Collaborating team members must be able to access and report on relevant data. Which two solutions should be recommended?
- A. Use Opportunity team to share records to relevant people
- B. Use Chatter to share records with relevant people
- C. Use manual sharing on account to share specific record.
- D. Use account team to share records with relevant people
Answer: A,D
NEW QUESTION # 34
Cloud Kicks (CK) frequently has multiple sales reps who collaborate on an opportunity. CK needs Salesforce to allocate credit to each sales rep to track against a sales quota.
Which Salesforce feature should the consultant use to meet this requirement?
- A. Opportunity Splits
- B. Collaborative Forecasting
- C. Custom Metadata
- D. Sales Analytics
Answer: A
NEW QUESTION # 35
What features ofwork.com can managers use to help sales representatives meet their quotas? Choose 2 answers
- A. Coaching dashboards to monitor progress
- B. Coaching plans to help the sales rep drive results
- C. Coaching feedback that automatically adjusts the goals
- D. Coaching feed visible to the entire sales teams
Answer: B,C
NEW QUESTION # 36
The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?
- A. Enable Conversions for the Salesforce mobile app in Lead Conversion settings.
- B. Create a Global Action to convert leads vie the Salesforce mobile app.
- C. Install an AppExchange package to convert leads via the Salesforce mobile app.
Answer: B
Explanation:
Creating a Global Action to convert leads via the Salesforce mobile app allows sales reps to efficiently convert leads while on the go. This approach ensures that the functionality is easily accessible from the mobile interface, streamlining the lead conversion process for sales reps who are frequently traveling.
References:
* Global Actions Overview
* Setting Up Global Actions
NEW QUESTION # 37
Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.
Which solution should a consultant recommend to meet the requirement?
- A. Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.
- B. Set the organization-wide sharing default for the Opportunity object to Private.
- C. Enable Opportunity Team Selling and create a report grouped by Opportunity team member.
- D. Create custom fields on the Opportunity object for sales reps to enter a credit percentage.
Answer: A
Explanation:
Opportunity Splits allow users to divide credit for an opportunity among multiple sales reps who contribute to closing it. Users can specify how much revenue or quantity each sales rep receives from an opportunity, either as a percentage or an amount. Opportunity Splits can be enabled from Setup, and they require that Opportunity Teams are also enabled. Users can then add or edit Opportunity Splits from the Opportunity Splits related list on Opportunity page layouts.
NEW QUESTION # 38
After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, sales forecasting within Salesforce is inaccurate. Upon closer inspection, some opportunities appear in the incorrect forecast category.
How should a consultant troubleshoot this issue efficiently?
- A. Make the Forecast Category a required field on relevant Opportunity page layouts.
- B. Write a conditional validation rule on the Forecast Category field.
- C. Verify the Stage to Forecast Category Mappings on the Opportunity object
- D. Create a report to determine the number of opportunities in each forecast category.
Answer: C
NEW QUESTION # 39
Cloud Kicks is concerned that the sales team is taking longer to dose opportunities in comparison to the same time last year. The VP of sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results.
Which two actions should the consultant take to meet the requirement?
Choose 2 answers
- A. Create a dashboard component and schedule the dashboard to refresh monthly.
- B. Schedule a reporting snapshot of the Opportunity object to run monthly.
- C. Schedule a reporting snapshot of the Opportunity History object to run monthly.
- D. Create a report based on the Opportunity reporting snapshot.
Answer: A,C
Explanation:
Creating a dashboard component and scheduling the dashboard to refresh monthly can help the VP of sales determine the number of closed deals on a monthly basis and compare the month-over-month results. A dashboard is a visual display of key metrics and trends for records in Salesforce. A dashboard component is a chart, table, metric, or gauge that shows data from a source report. Users can create a dashboard component that shows the number of closed deals for each month based on a report that filters opportunities by stage and close date. Users can also schedule the dashboard to refresh monthly, so that it always shows the latest data.
Scheduling a reporting snapshot of the Opportunity History object to run monthly can also help the VP of sales determine the number of closed deals on a monthly basis and compare the month-over-month results. A reporting snapshot is a report that captures data at a specific point in time and stores it in a custom object.
Users can create a reporting snapshot that captures data from the Opportunity History object, which tracks changes in amounts or stages for opportunities, and stores it in a custom object with fields such as Month, Year, Stage, and Count. Users can then schedule the reporting snapshot to run monthly, so that it always captures the latest data.
NEW QUESTION # 40
Universal Containers currently uses the customizable forecasting feature. A sales representative at Universal Containers has four opportunities for the current quarter that are detailed below:
$3,500 opportunity in the Best Case forecast category
$2,000 opportunity in the Commit forecast category
$1,000 opportunity that has been closed/won
$1,000 opportunity that has been lost
What are the sales representatives Best Case forecast for the current quarter?
- A. $5,500
- B. $2,000
- C. $3,500
- D. $6,500
Answer: D
NEW QUESTION # 41
A company would like to implement a solution that would hold service reps accountable to customer Service
Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
- A. Configure Service Contracts.
- B. Enable Work Orders.
- C. Set up Milestones.
- D. Create an Entitlement Process.
Answer: C,D
NEW QUESTION # 42
The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.
Which three prerequisites must be met before the consultant can enable Person Accounts?
Choose 3 answers
- A. The CK customer portal must be disabled to allow Person Account self-registration in the future.
- B. The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.
- C. At least one Record Type should be created for Accounts.
- D. The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.
- E. User Profiles with Read access to Accounts must also have Read access to Contacts.
Answer: C,D,E
Explanation:
These are the prerequisites for enabling Person Accounts in a Salesforce org, as stated in the documentation. Person Accounts are a special type of account that combines account and contact data into a single record. They are useful for B2C scenarios where individuals are customers rather than organizations.
NEW QUESTION # 43
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?
- A. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
- B. Create a lead report that identifies the number of new leads with the lead source "Chat".
- C. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.
- D. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
Answer: D
NEW QUESTION # 44
Northern Trail Outfitters (NTO) wishes to implement a sales methodology that focuses on identifying customers challenges and addressing them with offerings. Which sales methodology is described above?
- A. Target account selling
- B. Relationship selling
- C. Solution selling
- D. Direct selling
Answer: C
NEW QUESTION # 45
A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting.
What should the consultant use to gather requirements using an Agile methodology?
- A. Linear process
- B. Quip spreadsheet
- C. User stories
- D. Forecast hierarchy
Answer: C
Explanation:
User stories are a way of capturing requirements using an Agile methodology. User stories describe what a user wants to do, why they want to do it, and how it will benefit them. User stories are written from the user's perspective, using simple and clear language. User stories can help the consultant understand the customer's needs and priorities, and deliver value in small and frequent increments. Verified References:
* https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 19)
* https://trailhead.salesforce.com/en/content/learn/modules/agile-development-with-salesforce-dx/write-user
*
NEW QUESTION # 46
Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.
Which solution should a consultant recommend to meet the requirement?
- A. Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.
- B. Set the organization-wide sharing default for the Opportunity object to Private.
- C. Enable Opportunity Team Selling and create a report grouped by Opportunity team member.
- D. Create custom fields on the Opportunity object for sales reps to enter a credit percentage.
Answer: A
NEW QUESTION # 47
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Salesforce Sales-Cloud-Consultant certification is an excellent investment for professionals who want to master Salesforce's Sales Cloud and enhance their career prospects in sales. It validates the skills and knowledge required to optimize sales processes, drive revenue growth, and enhance customer relationships using Salesforce's Sales Cloud. With this certification, professionals can demonstrate their expertise and command higher salaries and better job opportunities in the competitive job market.
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