Pass your actual test at first attempt with Cisco 820-421 training material
Last Updated: Jun 13, 2026
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1. How can business capability increments lend structure to work packages and reduce risk?
A) By providing clarity on several aspects of activities required as part of the implementation
B) By decomposing activities into a consistent number of tasks, with the smallest scope
C) By communicating how IT features enable process improvement
D) By generally describing stretch goals for individuals
2. Which corresponds to the definition of a blueprint?
A) A list of business goals to be achieved over 6 months or less
B) A senior executive's personal action plan to drive higher revenues
C) A detailed set of plans that describe how available IT staff will be redeployed
D) A detailed set of plans that describes an overall architectural landscape
3. Which customer-provided sources would give you insight into a public company's recent financial condition?
A) Supporting information from an RFP the company issued 12 months ago
B) A news article about a private company rumored to be an acquisition candidate for the customer
C) A brochure that describes the company's history in innovation
D) Quarterly filings with the country financial securities government authority
4. Which two are elements of a business case? (Choose two.)
A) Roll out schedule
B) Product feature list
C) Estimated Benefits
D) Assumptions
5. The business value approach helps you to do what?
A) Ensure that requirements gathering takes the smallest possible resource and time
B) Use various techniques to add value through the discovery process
C) Increase revenue and profit, by bundling services instead of using customer staff for implementation work
D) Bring sales opportunities earlier into the customer business roadmap, to avoid risks from possible budget cuts
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: B |
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