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Updated: Oct 11, 2026
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFNDV4 (commonly referred to as ITIL 4 Foundation) |
| Real Exam Qty: | 40 multiple-choice questions |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Exam Price: | Varies by region (~USD 250–500 equivalent) |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Certificate Validity Period: | 3 years (PeopleCert certification validity policy) |
| Exam Format: | Multiple-choice, Online proctored or test center, Closed book |
| Available Languages: | Chinese (Simplified), Portuguese, French, Arabic, German, Spanish, English, Japanese |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Official ITIL 4 Foundation Training AXELOS ITIL 4 Resources |
| Exam Registration: | ITIL Official Information (AXELOS/PeopleCert) PeopleCert ITIL Certification Page |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT concepts is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Governance - Service Value Chain - Continual Improvement - Guiding Principles |
| Topic 2: ITIL Management Practices | - Technical Management Practices Overview - Service Management Practices Overview - General Management Practices Overview |
| Topic 3: Key Concepts of Service Management | - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation - Products and Services |
| Topic 4: The Four Dimensions of Service Management | - Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which BEST explains why an organization might choose to engage external suppliers?
- A. To remove the need for oversight, governance, and internal management
- B. To obtain capabilities that are difficult to develop internally
- C. To maintain greater control and visibility over service delivery
- D. To minimize reliance on third-party providers
Correct Answer: B 🗳️
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How does the 'information and technology' dimension support effective product and service management?
- A. By defining organizational roles and responsibilities needed for product development
- B. By managing relationships with external suppliers
- C. By enabling the use of data, information, and technology required to deliver services
- D. By defining workflows and activities required for product development
Correct Answer: C 🗳️
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A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?
- A. Identify who the service consumers and key stakeholders are
- B. Evaluate the risks and financial consequences for the consumers
- C. Analyze how the system will help patients achieve their goals
- D. Understand why patients use the appointment service
Correct Answer: A 🗳️
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How do 'utility' and 'warranty' together support value co-creation?
- A. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
- B. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
- C. Utility focuses on cost control, while warranty focuses on risk avoidance
- D. Utility and warranty apply only to products, not services
Correct Answer: A 🗳️
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Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?
- A. Access to resources
- B. Goods
- C. Utility
- D. Warranty
Correct Answer: C 🗳️
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
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