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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension is concerned with management of relationships with external organizations?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

2. How does the 'information and technology' dimension support effective product and service management?

A) By defining organizational roles and responsibilities needed for product development
B) By managing relationships with external suppliers
C) By enabling the use of data, information, and technology required to deliver services
D) By defining workflows and activities required for product development

3. Which of the following statements about 'outcomes' is TRUE?

A) The delivery of products to a stakeholder is enabled by outcomes
B) The level of expenses regarding a technology for a service is defined by an outcome
C) Outcomes provide assurance to stakeholders regarding the performance of a service
D) An outcome depends on at least one output to deliver a result

4. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Market share dominance
B) Increased revenue only
C) Benefits for organization, its customers, and stakeholders
D) Employee satisfaction

5. What is the role of governance within the ITIL Service Value System?

A) To provide detailed technical guidance for service design
B) To ensure organizational activities are directed and controlled
C) To perform day-to-day service operations
D) To define and manage process activities for service delivery

Solutions: