Pass your actual test at first attempt with Peoplecert CMS7 Deutsch training material
Last Updated: Aug 29, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Selected ITIL Processes | 25% | - Problem Management - Change Management - Service Level Management - Release and Deployment Management - Service Asset and Configuration Management - Incident Management |
| Functions and Roles | 10% | - Technical Management - IT Operations Management - Application Management - Service Desk - Key Roles |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
| ITIL Service Lifecycle | 20% | - Service Strategy - Service Transition - Continual Service Improvement - Service Design - Service Operation |
| Key Principles and Models | 15% | - Process Model - Deming Cycle - Governance Model - Service Portfolio |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
Question 1
Welche der folgenden Aussagen ist korrekt?
A. Die KEDB und das CMS sind Teil des größeren SKMS
B. Das Configuration Management System (CMS) ist Teil der bekannten Fehlerdatenbank (KEDB).
C. Das Service Knowledge Management System (SKMS) ist Teil des CMS
D. Der CMS ist Teil der Configuration Management-Datenbank (CMDB).
Question 2
Welche der folgenden Aktivitäten ist NICHT Teil des Deming-Zyklus?
A. Tun
B. Koordinate
C. Handeln
D. Plan
Question 3
Welche der folgenden Aussagen ist die BESTE Beschreibung eines Business Case?
A. Die Bedingungen in einem IT-Outsourcing-Vertrag.
B. Ein tragbares Gerät zur sicheren Aufbewahrung und zum sicheren Transport wichtiger Dokumente
C. Eine Beschwerde des Unternehmens bezüglich eines verpassten Servicelevels.
D. Ein Tool zur Entscheidungsunterstützung und Planung, mit dem die wahrscheinlichen Folgen einer Geschäftsaktion projiziert werden
Question 4
Für welche der folgenden Aufgaben ist ein Prozessverantwortlicher verantwortlich?
1. Dokumentation des Prozesses
2. Prozesskennzahlen (KPIs) definieren
3. Verbesserung des Prozesses
4. Die Mitarbeiter des Versicherungsprozesses führen die erforderlichen Schulungen durch
A. nur 1, 2 und 4
B. Alle oben genannten
C. nur 1, 3 und 4
D. nur 1, 2 und 3
Question 5
Der Prozess des Lieferantenmanagements umfasst:
1: Service Design-Aktivitäten, um sicherzustellen, dass Verträge die Serviceanforderungen erfüllen können
2: Service Operation-Aktivitäten zur Überwachung und Meldung von Lieferantenleistungen
3: Kontinuierliche Verbesserungsaktivitäten, um sicherzustellen, dass die Lieferanten die Anforderungen des Geschäfts weiterhin erfüllen oder übertreffen
A. nur 1 und 2
B. Alle oben genannten
C. 1 nur
D. nur 1 und 3
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B |
Leo
Myron
Reginald
Tom
Adelaide
Cara
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