Instantly download ITIL-4-CDS updated real questions
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Updated: Jun 18, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?
A) ICI/CD
B) Robotic process automation
C) Customer orientation
D) Integration and data sharing
2. An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?
A) Monitoring and event management
B) Release management
C) Service desk
D) Problem management
3. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?
A) Invest in targeted training programmes for existing staff in relevant emerging technologies
B) Outsource the development of new technology segments to specialized vendors
C) Restructure the organization to create specialized departments for emerging technologies
D) Increase the total number of employees focusing on new hires with expertise in emerging technologies
4. A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A) Recruit additional operations staff
B) Improve filtering of operations data
C) Improve operations team training
D) Renegotiate service level targets
5. A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
A) Customer demand for personalized products
B) Commoditization of service components
C) Organization-specific requirements for service functionality
D) Service components lacking mass-market adoption
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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