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Updated: Sep 05, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Apple 9L0-064 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X v10.8 Troubleshooting |
| Exam Number: | 9L0-064 |
| Exam Price: | $150 USD |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice multiple-select, Multiple-choice single-select |
| Available Languages: | Spanish, French, English, Japanese, German |
| Related Certifications: | Apple Certified iOS Technician (ACiT) |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 68 |
| Passing Score: | 70% (48 out of 68 points) |
| Recommended Training: | OS X Support Essentials v10.8 |
| Exam Registration: | Pearson VUE / Prometric (historical) Apple Training & Certification |
| Sample Questions: | Apple 9L0-064 Sample Questions |
| Exam Way: | Proctored onsite at Prometric test centers; retired exam no longer available for new registration |
| Pre Condition: | Basic knowledge of Mac OS X, recommended completion of OS X Support Essentials v10.8 training |
| Official Syllabus URL: | https://training.apple.com/certification/retired |
Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Configuration and Troubleshooting | 15% | - TCP/IP, Wi-Fi and Ethernet settings - Connectivity and DNS issues - Network services and file sharing |
| Startup Process and System Architecture | 12% | - Boot sequence and EFI - System logs and diagnostic tools - Kernel extensions and system launch |
| System Updates and Software Management | 6% | - Software Update and OS upgrades - Managing preferences and caches |
| Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| Applications and Processes | 12% | - Troubleshooting unresponsive apps - Process management and Activity Monitor - Application installation and Gatekeeper |
| iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| User Accounts and Permissions | 9% | - File system permissions and ACLs - Password reset and account recovery - Types of user accounts and privileges |
| Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| Installation and Recovery | 16% | - Installation methods and migration - Recovery system and troubleshooting boot issues - System requirements for OS X v10.8 |
| File Systems and Storage | 9% | - Disk Utility and volume management - Time Machine backup and restore - HFS+ and Core Storage |
Apple OS X v10.8 Troubleshooting Sample Questions:
Question 1
From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
A. OS X Recovery partition on external disks.
B. Encrypted backups on external disks.
C. The ability to choose multiple backup locations.
D. Encrypted backups on Time Capsule.
E. Local snapshots on portable Macs.
F. Restore from a Time Machine backup.
G. Backup Now in the Time Machine menu item.
Question 2
Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?
A. FileVault 2
B. Mission Control
C. Gatekeeper
D. Location Services
Question 3
Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?
A. Start up in single-user mode and type the /sbin/fsck -fy command.
B. Start the iMac from OS X Recovery and use Disk Utility.
C. Start the iMac from OS X Recovery and use Terminal.
D. Hold the shift key down to Safe Boot the iMac.
Question 4
What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?
A. 10.6.1
B. 10.6.4
C. 10.6.3
D. 10.6.8
Question 5
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
D. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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