Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
B) Accommodate the feature since otherwise business representative will not accept the iteration results.
C) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

2. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A) Analyze the storage usage of the existing legacy system
B) Access the archiving strategy and determine how storage will be cleared though archiving.
C) Analyze an external data storage system for more cost effective data storage
D) Calculate the file and data storage required based on required data volume and file attachment requirements.
E) Identify the storage needs between data storage and file storage.

3. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

4. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Multiple subscription management
B) Advertising sales management
C) Enterprise sales management
D) Subscriber lifecycle management

5. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold will have child features added in the future
B) The product Service sold has a recurring charge
C) The product/service sold is high volume, one time billing event, such as a pay per view
D) The Product sold is a device accessory such as phone case
E) The product services sold can undergo future attribute changes

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