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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which Omniscript element enables users to choose from a dropdown list?

A) Lookup
B) Select
C) Data Mapper Extract Action
D) Calculation Action

2. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

A) Customer IntellView
B) OmniScript
C) FlexCards
D) Lightning Record Page

3. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card session variables and multiple FlexCards
B) Using card session variables and a single FlexCard with multiple flyouts
C) Using card filter and a single FlexCard with multiple flyouts
D) Using card filter and multiple FlexCards

4. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Multiple OmniStudio Actions that invoke separate OmniScripts
B) Single OmniStudio Action that invokes separate Omniscripts
C) Single FlexCard with an Action to invoke an OmniScript
D) Specific FlexCards with Actions for each type of Contact

5. Which two functions can be performed by DataRaptors?
Choose 2 answers

A) Read and write data to external systems
B) Read and write data to Salesforce
C) Transform data
D) Combine requests into a single response

Solutions: