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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A) IT management
B) the change manager
C) Business management
D) Service desk manager

2. Which of the following are goals of Service Operation?
1.To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2.The successful release of services into the live environment

A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above

3. Which of the following is NOT a purpose of Service Transition?

A) To provide training and certification in project management
B) To plan and manage the capacity and resource requirements to manage a release
C) To provide quality knowledge of Change, Release and Deployment Management
D) To ensure that a service can be managed, operated and supported

4. Which of the following is an objective of Release and Deployment Management?

A) To define and agree release and deployment plans with customers and stakeholders
B) To standardize methods and procedures used for efficient and prompt handling of all Changes
C) To ensure that overall business risk of Change is optimized
D) To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)

5. IT Service Continuity strategy should be based on:
1) Design of the service technology
2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment

A) 1, 2 and 4 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

Solutions: