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EXIN ITIL 4 Foundation Sample Questions:

1. Which describes an unresolved problem which has been already analysed?

A) A workaround
B) An incident
C) A risk
D) A known error

2. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
C) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
D) Systematically observe services and service components, and record and report selected changes of state identified as events

3. Which statement about value creating activities is CORRECT?

A) Service value chain activities have pre-determined dependencies on ITIL practices
B) A value stream is an operating model for creating value through products and services
C) Organizations should ensure that each value stream is applicable to many scenarios
D) Each value stream should be designed with a specific combination of service value chain activities

4. Which dimension considers data security and privacy?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

5. Which is a recommendation applying the guiding principle 'keep it simple and practical'?

A) Fast does not mean incomplete
B) Communicate in a way the audience can hear
C) Sometimes nothing from the current state can be re-used
D) If a practice is easier to follow it is more likely to be adopted

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