ServiceNow CSA Exam Dumps - PDF Questions and Testing Engine
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NEW QUESTION # 195
Which one statement correctly describes Access Control rule evaluation?
- A. If more than one rule applies to a row, the older rule is evaluated first
- B. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
- C. Rules are evaluated from the general to the specific, so a table rule must be active to continue
- D. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
Answer: C
NEW QUESTION # 196
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created
"Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?
- A. customer.field
- B. customer.all
- C. customer.none
- D. customer .*
Answer: D
Explanation:
The customer .* ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles because it uses a wildcard (*) to match any operation on the customer table. The other options are either too restrictive or too broad.
References1: Access control list rules - Product Documentation: Utah - ServiceNow4: Access Controls - ServiceNow Elite
NEW QUESTION # 197
The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?
- A. Style
- B. Layout
- C. Format
- D. Configure
Answer: D
NEW QUESTION # 198
On what part of the ServiceNow instance, would you find the option to Impersonate User?
- A. Application Navigator
- B. User Menu
- C. Module
- D. Content Frame
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_
NEW QUESTION # 199
Which helps to visualize configuration items and their relationships?
- A. Dependency View
- B. Transform Map
- C. Schema Map
- D. Flow Design
- E. Tables
Answer: A
Explanation:
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
References:
* ServiceNow Product Documentation: Configuration item relationships in the CMDB
- https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manage
* ServiceNow Community: How to display dependencies for CIs in the Dependency View
- https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-m
NEW QUESTION # 200
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
- A. itil users
- B. Users with kb_user role
- C. Any user with an article's permalink
- D. No users
- E. Any active user
Answer: E
NEW QUESTION # 201
What is the definition of a group?
- A. A collection of subject matter experts
- B. An escalation pod
- C. A department
- D. A team of users
- E. A collection of users
Answer: E
NEW QUESTION # 202
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
- A. Recommend they use Chrome, instead of Explorer.
- B. Have them use the gear icon to set the employee's time zone.
- C. Use the system properties to correct the instance's time zone.
- D. Have them clear their cache.
- E. Have them correct the time zone on their computer.
Answer: E
NEW QUESTION # 203
Which section of the ServiceNow UI allows you to perform a global search?
- A. Content frame
- B. Banner frame
- C. Application Navigator
- D. List pane
Answer: B
NEW QUESTION # 204
What is a schema map?
- A. A schema map graphically displays the Configuration Items that support a business service
- B. A schema map graphically organizes the visual task boards for the CMDB
- C. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
- D. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
Answer: C
NEW QUESTION # 205
Which tables are children of the Task table and come with the base system?
Choose 3 answers
- A. Change Request
- B. Dictionary
- C. Config
- D. Incident
- E. Problem
- F. cmdb
Answer: A,D,E
Explanation:
Explanation
The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.
References
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concep
https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table
https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table
NEW QUESTION # 206
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
- A. Submit a Change Request to ServiceNow Technical Support
- B. The prefix of an incident cannot be changed because it is a built-in feature
- C. Go to the Number Maintenance application and change the prefix to "IN" for incident
- D. Create a Business Rule that modifies the prefix before the Insert operation
Answer: C
NEW QUESTION # 207
What table acts as a staging area for records imported from a data source?
- A. Staging Table
- B. Import Set Row Table
- C. Transform Table
- D. Temp Table
Answer: B
NEW QUESTION # 208
When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?
- A. Arrows
- B. Shift F4, Shit FS
- C. Plus, Minus
- D. Ctrl <, Ctrl >
- E. Ctrl c, Ctrl
Answer: A
NEW QUESTION # 209
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
- A. Click List Context Menu > Personalize List
- B. Click Personalize List
- C. Click List Content Menu > Configure > List Layout
- D. Right click on any column header. Context Menu > Configure > List Layout
Answer: D
Explanation:
Explanation
To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2. This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2. Users can also drag and drop the fields to change the order of the columns2.
References
How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2
NEW QUESTION # 210
On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?
- A. Prior to, Synchronous, on Update
- B. 4G} Before, After, Async, Display
- C. Insert, Update, Delete. Query
- D. Before, Synchronous, Scheduled Job, View
Answer: B
NEW QUESTION # 211
What is the best practice related to using the Default Update Set for moving customizations between instances?
- A. Merge Default update sets before moving between instances
- B. Submit Default update set to application repository
- C. Keep Default update set to maximum of 20 records, for troubleshooting purposes
- D. You should not use the Default Update sets for moving between instances
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/reference/defa
NEW QUESTION # 212
A Role is defined as what?
- A. A set of access control rules
- B. A collection of permissions
- C. A Persona in a workflow
- D. A set of user access policies
Answer: A
NEW QUESTION # 213
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
- A. Schema Mapping
- B. Mapping Dashboard
- C. Automatic Mapping
- D. Mapping Assist
Answer: C
NEW QUESTION # 214
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ServiceNow CSA exam covers a wide range of topics, including user and group administration, data management, incident management, problem management, change management, service catalog management, reporting, and integrations. CSA exam consists of 60 multiple-choice questions that must be completed within 90 minutes. To pass the exam, candidates must score at least 70%. The CSA certification is valid for two years, after which the individual must renew their certification by passing a recertification exam. With a ServiceNow CSA certification, individuals can demonstrate their expertise in managing the ServiceNow platform, enabling them to stand out in the job market and advance their careers.
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