Peoplecert ITIL-4-DITS Dumps - 100% Cover Real Exam Questions (Updated 32 Questions)
Real ITIL-4-DITS dumps - Real Peoplecert dumps PDF
NEW QUESTION # 19
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Descriptions of the series of steps for the work that is required to create and support the service
- C. An inventory of the mam technology components that will be located at the head office data centre
- D. Definitions of the service management toolsets needed to support the service
Answer: B
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 20
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The Chief Digital Officer should define and implement the programme
- C. The organization's governing body should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
Answer: D
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 21
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Uninterrupted delivery
- C. Organizational resilience
- D. Organizational agility
Answer: A
NEW QUESTION # 22
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital strategy
- B. Digital business
- C. Digital technology
- D. Digital transformation
Answer: C
NEW QUESTION # 23
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital strategy
- B. Digital business
- C. Digital technology
- D. Digital transformation
Answer: C
Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 24
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Deliver compulsory strategic awareness sessions regularly
- B. Tallor strategic communications to the stakeholders preferences
- C. Ensure there is one common communication channel for the strategy
- D. Utilize metrics to ensure stall comply with the strategy
Answer: B
Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
NEW QUESTION # 25
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation will deliver significant benefit for the organization
Answer: D
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 26
Which is a leadership skill that relates to having a digital mindset?
- A. Looking at the potential of new tools to meet customer needs
- B. Bulking a rapport with regulators and government officials
- C. Sharing success stories frequently to motivate others
- D. Measuring the success of strategic digital initiatives
Answer: A
Explanation:
Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 27
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: C
NEW QUESTION # 28
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, high risk appetite
Answer: C
NEW QUESTION # 29
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we reduce costs?
- C. How can we improve operational efficiencies?
- D. How do we get to where we want to be?
Answer: A
NEW QUESTION # 30
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's resources are combinations of the organization's services
- D. An organization's products are required for the execution of an activity
Answer: B
NEW QUESTION # 31
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Uninterrupted delivery
- C. Organizational resilience
- D. Technology replacement modernization
Answer: A
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 32
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All risk management should start by assessing the current state
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management efforts should focus on assets owned by the organization
Answer: C
NEW QUESTION # 33
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the technology upgrade, and another for the remaining Initiatives
- B. Create one business case for the organizational change, and another for the remaining Initiatives
- C. Create three different business cases providing justification for each Initiative
- D. Create one single business case that provides justification for all three initiatives
Answer: A
NEW QUESTION # 34
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is low cost
- B. The innovation is essential for the a organization to survive
- C. The innovation is low risk
- D. The innovation will deliver significant benefit for the organization
Answer: A
NEW QUESTION # 35
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Customer 360
- B. Digital transformation
- C. PESTLE analysis
- D. Employee 360
Answer: B
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 36
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's resources are combinations of the organization's products
- C. An organization's resources are combinations of the organization's services
- D. An organization's products are required for the execution of an activity
Answer: D
Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
NEW QUESTION # 37
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, high risk appetite
Answer: C
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 38
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. Knowledge and understanding of potential Innovative technology
- C. A mixed demographic of users with varied levels of IT skills
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 39
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Operational technology
- B. Digital positioning
- C. Organizational disruption
- D. Digital transformation
Answer: D
Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 40
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined by the executive leader and communicated to me divisions
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
NEW QUESTION # 41
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The Chief Digital Officer should define and implement the programme
- C. The organization's governing body should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
Answer: D
NEW QUESTION # 42
......
Realistic Exam-Killer ITIL-4-DITS Dumps PDF - 100% Passing Guarantee: https://www.exam-killer.com/ITIL-4-DITS-valid-questions.html
Free Peoplecert ITIL-4-DITS Exam Questions and Answer: https://drive.google.com/open?id=17XrDQwV3VG9p5XwZYOcOKrI6c9Pmtkyz
