Latest Success Metrics For Actual 33820X Exam 2023 Realistic Dumps
Updated 33820X Dumps Questions For Avaya Exam
NEW QUESTION # 19
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.
NEW QUESTION # 20
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
- A. Advanced Call Vectoring
- B. Best Service Routing
- C. Business Advocate
- D. Expert Agent Selection
Answer: B
NEW QUESTION # 21
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. MS Windows Server 2016
- B. MS SQL 2016
- C. MS Windows Server 2012
- D. MS SQL 2017
- E. Microsoft.NET Framework R4.7.2
Answer: A,D,E
NEW QUESTION # 22
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. MS Windows Server 2016
- B. MS SQL 2016
- C. MS SQL 2017
- D. MS Windows Server 2012
- E. Microsoft.NET Framework R4.7.2
Answer: C,D,E
NEW QUESTION # 23
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Proof of Concept
- B. Virtual Private Clouds
- C. Ready Now Solutions
- D. Contact Center Bundles
Answer: D
NEW QUESTION # 24
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Label Switching (MPLS) SD-WAN
- B. Multiprotocol TX Module (MTM)
- C. Multiprotocol Transmitter Module (MTM)
- D. Multiprotocol Ethernet (ME)
Answer: A
NEW QUESTION # 25
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. Application Servers
- B. IX™ Orchestration
- C. Media Processing Platform
- D. Experience Portal Manager
Answer: C
NEW QUESTION # 26
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Voice Bundle
- B. Advanced Bundle
- C. Reporting Bundle
- D. Basic Bundle
Answer: B,D
NEW QUESTION # 27
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Custom
- B. Enterprise
- C. ReadyNow
- D. Secure
Answer: D
NEW QUESTION # 28
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Control Manager
- B. Avaya Oceana®
- C. Avaya Breeze®
- D. Avaya Workspaces® for Elite
Answer: B
NEW QUESTION # 29
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Quality Monitoring
- B. Enterprise Analytics
- C. Customer Feedback
- D. Workforce Management
- E. Expert Agent Selection
Answer: A,B,D
NEW QUESTION # 30
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Workforce Engagement
- B. IX,H Workplace
- C. IX™ Orchestration
- D. IX™ Contact Center
Answer: B,C
NEW QUESTION # 31
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- C. Elite Multichannel 6.6 supports WebLM Release 6.x.
- D. Elite Multichannel 6.6 uses SSLv3
Answer: A,D
NEW QUESTION # 32
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Dedicated hardware and shared software
- B. Shared hardware and shared software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and dedicated software
Answer: C
NEW QUESTION # 33
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 5 or less
- B. 10 or less
- C. 15 or less
- D. 20 or less
Answer: B
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION # 34
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Progressive
- B. Preview
- C. Performance
- D. Predictive
- E. Proficient
Answer: A,B,C
NEW QUESTION # 35
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. PRI
- B. SIP
- C. CTI
- D. EC500
Answer: B,D
NEW QUESTION # 36
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION # 37
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Avaya 33820X certification exam is an important certification for individuals who are interested in working with Avaya Aura Call Center Elite and Elite Multichannel Solution. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification demonstrates that an individual has the knowledge and skills needed to design and implement solutions using this platform. If you are interested in advancing your career in the field of contact center design and management, the Avaya 33820X certification exam is a great place to start.
Avaya 33820X certification exam is a comprehensive test that covers a wide range of topics related to call center design and implementation. 33820X exam is designed to assess the candidate's ability to design, integrate, and troubleshoot Avaya Aura® Call Center Elite and Elite Multichannel solutions. 33820X exam also tests the candidate's knowledge of Avaya Aura® Communication Manager and other Avaya Aura® products.
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