Get New 2023 Valid Practice Genesys Cloud CX GCP-GCX Q&A - Testing Engine
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To prepare for the Genesys GCP-GCX certification exam, individuals can take training courses and study materials provided by Genesys. These courses cover a wide range of topics related to Genesys Cloud CX, including installation and configuration, administration, reporting and analytics, and integration with other systems. Individuals can also take practice exams to test their knowledge and identify areas where they need to improve.
Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is an industry-recognized certification that validates an individual's knowledge and skills in Genesys Cloud CX solutions. This certification exam is designed for professionals who work with Genesys Cloud CX and want to enhance their skills and knowledge to advance their career in the field of customer experience. The exam covers a wide range of topics, including call routing, reporting, analytics, and integrations.
The Genesys GCP-GCX certification is recognized globally and is highly valued in the industry. It is an indication that the candidate has the skills and knowledge needed to use the Genesys Cloud CX platform to its fullest potential. The certification helps individuals stand out in a crowded job market and can lead to new career opportunities. In addition, the certification provides employers with a way to identify and hire qualified professionals who can help them get the most out of their investment in Genesys Cloud CX.
NEW QUESTION # 11
What type of trunk would you configure to connect to AudioCodes phones?
- A. Network interface trunk
- B. External trunk
- C. Phone trunk
- D. WebRTC phone trunk
Answer: C
NEW QUESTION # 12
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
- A. Toast pop-ups
- B. Dialog boxes
- C. Scripts
- D. IVR prompts
Answer: B
NEW QUESTION # 13
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
- A. Language skills
- B. Staffing requirements
- C. Time since last ACD interaction
- D. ACD skills
- E. Additional attribute ratings
Answer: A,B,D
NEW QUESTION # 14
You cannot add variables to a script.
- A. True
- B. False
Answer: B
NEW QUESTION # 15
Which of the following best defines the performance view for Queues?
- A. Used to view historical data only.
- B. Used to monitor real-time contact center metrics.
- C. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- D. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
Answer: D
NEW QUESTION # 16
Which of the following are AND Evaluation Methods? (Choose three.)
- A. Best available skills
- B. Disregard skills
- C. All skills matching
- D. Bullseye matching
- E. Agent availability
Answer: A,D,E
NEW QUESTION # 17
What level of permissions does a user require to view the organization settings?
- A. Supervisor
- B. Agent
- C. All of the above
- D. Admin
Answer: C
NEW QUESTION # 18
Which of the following statements about scripts is true?
- A. Scripts may be used for outbound dialing campaigns only.
- B. Scripts can be used for inbound interactions only.
- C. Scripts can be used in all types of interactions.
- D. Scripts are only used to configure flows when setting up Architect.
Answer: C
NEW QUESTION # 19
Which of the following statements defines a critical question in an Evaluation Form?
- A. Critical questions are questions that the agent must answer.
- B. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
- C. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
- D. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
Answer: D
NEW QUESTION # 20
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 21
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
- A. True
- B. False
Answer: B
NEW QUESTION # 22
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- B. Creating a number-plan to identify premium-rate numbers.
- C. Configuring trunks to identify premium-rate numbers.
- D. Manually training users to prevent calling premium-rate numbers.
Answer: C
NEW QUESTION # 23
Which of the following Edge features provides client and server-side call matching?
- A. SIP proxy
- B. Call broker
- C. SIP gateway
- D. Media server
Answer: B
NEW QUESTION # 24
Which of the following statements is NOT true regarding Management Units?
- A. They help you create, manage, and view schedules for a group.
- B. A maximum of 100 agents can be added to a single Management Unit.
- C. Management Units partition agents and interactions into logical groups.
- D. Agents that handle the same set of interactions should belong to the same management unit.
Answer: B
NEW QUESTION # 25
Where are Genesys Cloud CX call recordings stored by default?
- A. AWS Cloud
- B. Cloud
- C. Edges
- D. Web Service
Answer: B
NEW QUESTION # 26
Which of the following statements are true? (Choose three.)
- A. An agent-based report counts any interactions an agent worked with.
- B. An Abandon is an interaction that disconnects before an agent handles it.
- C. Reports once created cannot be configured.
- D. Each report contains a predefined set of metrics.
- E. A queue report only counts interactions handled by an agent.
Answer: A,B,D
NEW QUESTION # 27
Which of the following items need to be configured for an outbound campaign? (Choose three.)
- A. Contact Lists
- B. Evaluation Forms
- C. Agents
- D. Campaigns
- E. Dialing Modes
Answer: A,C,D
NEW QUESTION # 28
WebRTC phones require all hardware and software to be properly installed.
- A. False
- B. True
Answer: B
NEW QUESTION # 29
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
- A. Index Ratings
- B. Knowledge levels
- C. Skills
- D. Medians
- E. Languages
Answer: B,C
NEW QUESTION # 30
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
- A. Get a default trunk line installed.
- B. By asking your carrier what you would need.
- C. On the PSTN carrier's web site.
- D. In the Genesys Cloud CX Resource Center.
Answer: D
NEW QUESTION # 31
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Multiple Response
- B. Range
- C. Fill in the blank
- D. Yes/No
- E. Multiple Choice
Answer: A,D,E
NEW QUESTION # 32
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
- A. Genesys Cloud CX Workforce Management
- B. Genesys Cloud CX Reporting and Analytics
- C. Genesys Cloud CX Architect
- D. Genesys Cloud CX API
Answer: A
NEW QUESTION # 33
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A. Workforce Management
- B. Automatic Call Distribution
- C. Human Capital Management
- D. Quality Management
Answer: C
NEW QUESTION # 34
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. SIP Access Control
- B. Outbound
- C. Calling
- D. Availability
Answer: A
NEW QUESTION # 35
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
- A. Reporting and Analytics
- B. Queue Management
- C. Workforce Management
- D. Routing
Answer: C
NEW QUESTION # 36
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GCP-GCX Braindumps Real Exam Updated on Jul 29, 2023 with 112 Questions: https://www.exam-killer.com/GCP-GCX-valid-questions.html
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