Free Oracle 1Z0-1037-20 Study Guides Exam Questions & Answer
1Z0-1037-20 Exam Dumps, 1Z0-1037-20 Practice Test Questions
NEW QUESTION 15
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)
- A. Remove Related Answer Widget from the Customer Portal.
- B. Remove irrelevant answers from manually related answers.
- C. Block irrelevant answers from learned links.
- D. Delete irrelevant answers from sibling answers.
- E. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
Answer: D,E
Explanation:
Explanation
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
References:
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf
NEW QUESTION 16
Which two statements are true about published reports? (Choose two.)
- A. Published reports can be shared.
- B. Published reports can be edited.
- C. Published reports have filtering option in ribbon.
- D. Published report data can change automatically when the knowledge base data is updated.
- E. Published reports contain snapshots of data at the time the report is run.
Answer: A,E
Explanation:
Explanation
Publish report is a method of preserving a report's graphical and tabular output as a snapshot. Once a report is published, it cannot be modified and the report data will remain unchanged even as the knowledge base is updated.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_public_key
NEW QUESTION 17
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Rollups
- B. Bucket Filter
- C. Applied Filter
- D. Slicing
- E. Auto Filter
Answer: A
NEW QUESTION 18
Which two statements are true about Knowledge Advanced views? (Choose two.)
- A. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
- B. Views do not depend on the number and purpose of the interface that your organization uses.
- C. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
- D. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
- E. View cannot be renamed or deleted but only modified.
Answer: A,C
Explanation:
Explanation
You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.h
NEW QUESTION 19
Which two queues have manual pull policy? (Choose two.)
- A. Standard
- B. Round Robin (All)
- C. Manual
- D. Last In First Out (LIFO)
- E. Round Robin (Logged in)
Answer: A,E
Explanation:
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124
NEW QUESTION 20
What are the standard status types for answers?
- A. Private, Published, Proposed, Review
- B. Public, Proposed
- C. Private, Public
- D. Published, Proposed
Answer: C
Explanation:
Explanation
The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_answer_relationship
NEW QUESTION 21
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. Request Review
- B. Archived Request
- C. All Requests
- D. Active Request
Answer: B
Explanation:
Explanation
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 22
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)
- A. When executing a query against a report database, a maximum of 20,000 rows can be returned.
- B. When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.
- C. The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
- D. When executing a query against a report database, a maximum of 100,000 rows can be returned.
- E. When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
- F. The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.
Answer: D,E,F
Explanation:
Explanation
D (not A): If the report is pre-configured for deferred execution, then depending on how large the data set to be processed is estimated to be, the report will either run right away or be prompted for queuing. In most cases, the user will be prompted to place the report in the queued state. Only where the report is estimated to run very quickly by not exceeding the deferred report threshold of 200,000 rows will the report be run immediately.
E: In Oracle Service Cloud, the maximum row export threshold is 100,000 rows.
F (not C): 10,000 total input objects per SOAP request. The combination of the multi-object Create, Get, Update and Destroy operations and the Batch operation is limited to 10,000 total input objects per SOAP request.
References:
https://docs.oracle.com/cloud/latest/soa121300/TKRDP/GUID-ED7B0E34-2D5E-40DF-A7ED-001581E2ACCA ORACLE SERVICE CLOUD GUIDE: HOW TO IMPROVE REPORTING PERFORMANCE, Best Practices to Scale Oracle Service Cloud Analytics for High Performance, ORACLE WHITE PAPER | MARCH 2015
NEW QUESTION 23
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- B. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- C. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
- D. Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
Answer: D
Explanation:
Explanation
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
NEW QUESTION 24
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
- A. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
- B. In a batch request, the server will allow up to 100 transactions.
- C. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
- D. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
- E. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
Answer: C,D
Explanation:
Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.
NEW QUESTION 25
Which five components can be used to filter the Authoring inbox? (Choose five.)
- A. Locales
- B. Content Types
- C. Product and Categories
- D. Assignment status
- E. Console roles
- F. Rating
- G. User
- H. Views
Answer: A,B,D,G,H
Explanation:
Explanation
Filters enable you to view a specific subset of tasks from the Task list.
The following describes the five filters available for displaying the task list.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 17
NEW QUESTION 26
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?
- A. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
- B. Make the answer status private, make the required changes, and republish it.
- C. Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
- D. Add a conditional section within the answer with any access level.
Answer: C
Explanation:
Explanation
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections.
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition
NEW QUESTION 27
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?
- A. Create a group filter using the rel_date_diff() function.
- B. Use the date_diff() function nested in the name_format() function.
- C. Create a level filter using the count () function.
- D. Use the date_add() function.
Answer: B
Explanation:
Explanation
The date_diff() function returns the number of seconds occurring between two dates.
NEW QUESTION 28
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Include search terms in Stop Words
- B. Include the search terms in Answers Keywords
- C. Include the search terms in both Answer Keyword and Stop Word.
- D. Add all related search terms to an aliases.txt.file.
- E. Include search term in Search priority word.
Answer: D
Explanation:
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out "global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
NEW QUESTION 29
Which three statements are true about processing options in Web Services? (Choose three.)
- A. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
- B. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- C. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- D. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- E. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- F. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
Answer: A,B,E
Explanation:
Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 30
How can you access the Report Explorer?
- A. Home > Analytics > Report management > Report explorer
- B. Home > Configuration > Report management > Report explorer
- C. Home > Configuration > Report Explorer
- D. Home > Configuration > Report management
- E. Home > Analytics > Report Explorer
Answer: E
Explanation:
Explanation
To access Knowledge Advanced Analytics:
References:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75
NEW QUESTION 31
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
- A. Assigned account value
- B. Summary
- C. Attachments
- D. Access Level
- E. Display Position
- F. Keywords
- G. Product/Category
- H. Status
Answer: C,D,F,G,H
Explanation:
Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 32
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
Explanation
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up the result list, this can indicate that the tuning had a negative impact.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Im
NEW QUESTION 33
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
- A. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
- B. In the Platinum SLA modify the total incident count to 100 and save it.
- C. Rename the Platinum SLA, change the total incident value to 100, and save it.
- D. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
Answer: B
Explanation:
Explanation
After you define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
References:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH
NEW QUESTION 34
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
- A. EU_FA_NEW_WIN_TYPES set to 60 days.
- B. ANS_UPD_INC_DURATION set to 60 days.
- C. ADP_NUM_REL_ANS set to 60 days.
- D. ANS_NOTIF _DURATION set to 60 days.
- E. ANS_NEW_INC_DURATION set to 60 days.
Answer: E
Explanation:
Explanation
ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).
NEW QUESTION 35
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It cannot change product/category of articles.
- B. It can change views of articles.
- C. It can request translations of articles.
- D. It can publish and un-publish articles.
- E. It cannot change the owner of articles.
- F. It cannot delete articles from the Content Type.
Answer: B,C,D
Explanation:
Explanation
You can manage the following tasks through the bulk update feature.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bu
NEW QUESTION 36
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