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Oracle 1z0-1038-22 Exam Syllabus Topics:
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NEW QUESTION 19
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It is a PHP script that executes only synchronously.
- B. It can be triggered by an event that occurs even on a custom object.
- C. It is also known as the Object Event Handler.
- D. It is triggered by an event that occurs on the standard objects that are used by queues.
- E. It can be triggered by an event that occurs on community objects.
- F. It is triggered by an event that occurs on standard objects only.
- G. It is always triggered from business rules.
Answer: B,C,E
NEW QUESTION 20
Which three options are not supported in a Browser User Interface workspace?
- A. Any site trying to navigate to a top-level page will not be rendered.
- B. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- C. Any site which does not want to be embedded inside an iframe will not be rendered.
- D. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- E. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
Answer: B,C,D
Explanation:
https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm
NEW QUESTION 21
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. configuration settings
- B. syndicate chat widget
- C. proactive chat widget
- D. business rules
Answer: B
NEW QUESTION 22
Which two components can be edited in a standard report?
- A. Permissions
- B. Column headings
- C. Schedules
- D. Non-selectable filters
- E. Report headings
- F. Graphs
Answer: A,C
NEW QUESTION 23
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance >Customizable Menus > System Menus
- B. Configuration > Site Configuration > Message Bases
- C. Configuration > Site Configuration > Configuration Settings
- D. Configuration > Application Appearance > Customizable Menus > Custom Menus
Answer: A
NEW QUESTION 24
Which two types of joins are available in analytics?
- A. Internal
- B. Outer LTD) External
- C. Inner
- D. Intersection
- E. Peripheral
Answer: B,C
NEW QUESTION 25
A client requires you to set up chat and email as unlimited for an SLA.
What must you do?
- A. Enter zero as the initial value for both fields.
- B. Leave both the chat and email fields limit as blank.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Use the default values.
Answer: A
NEW QUESTION 26
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Filters settings of the report
- B. the permissions of the report
- C. the Expanded Report Audit Log from the Reports Explorer
- D. the Purge settings in the database
Answer: C
NEW QUESTION 27
What are the three different types of pull policy for queues?
- A. First Due
- B. Manual
- C. Standard
- D. Advanced
- E. Strict Priority
- F. Round Robin
Answer: A,B,E
NEW QUESTION 28
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- B. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- C. Because the system default is 15 minutes, it cannot be changed.
- D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
Answer: A
NEW QUESTION 29
Your customer wants to display customized branding information in the login window. Which two options can be used?
- A. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- B. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- C. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- D. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
Answer: A
NEW QUESTION 30
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?
- A. permissions
- B. column headings
- C. non-selectable filters
- D. graphs
- E. schedules
- F. report headings
Answer: E,F
NEW QUESTION 31
Which two are non-CRUD operations?
- A. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- B. ReturnRawResult, bool DisableMTOM, out byte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
- C. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
- D. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- F. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
Answer: A,F
NEW QUESTION 32
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- C. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. IGenericObject is the interface that is available with the add-in API for custom objects.
Answer: B,D
NEW QUESTION 33
In which two scenarios would you use multiple interfaces?
- A. When your business operates in different lines of business
- B. When multiple languages need to be supported
- C. When you need multiple channels enabled such as email, chat, and web self-service
- D. When new business processes need to be supported other than the standard contact center
- E. When your portal needs the support of different channels for login
Answer: A,B
NEW QUESTION 34
Which two statements are true about chat surveys?
- A. You can create a chat rule to email a transactional survey to a customer after a chat session.
- B. You can send a chat survey only while a customer is on the chat.
- C. You cannot link customer data back to the chat that is submitted.
- D. You can create a chat rule to pop up a transactional survey at the end of a chat session.
Answer: A,D
NEW QUESTION 35
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?
- A. Quote template
- B. Admin HTML Editor
- C. Global template
- D. Contact HTML Editor
Answer: B
NEW QUESTION 36
Which two statements are true about linking products, categories, and dispositions?
- A. Links can be automatically created to categories and dispositions based on answers an incidents.
- B. Links can be created only between the parent levels of products, categories, and dispositions.
- C. Product-category linking restricts customers from searching on the Customer Portal.
- D. A leaf product's links are inherited from its parent product.
- E. Product-category linking is independent of product-disposition linking.
Answer: C,E
NEW QUESTION 37
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Submit an incident to customer care.
- B. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- C. Run a message base report and search for the text string you want to change.
- D. Look for the message in the receipt email body.
Answer: B,D
NEW QUESTION 38
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
- B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- C. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- D. by configuring settings at the time of creation of the custom object
Answer: C
NEW QUESTION 39
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- C. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Answer: D
NEW QUESTION 40
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the corresponding pull policy.
- B. Select the Pull Chat check box in the chat profile.
- C. Select the Chat check box that is associated with an agent's staff account.
- D. Configure advanced routing.
- E. Enable the engagement engine.
Answer: A,B
NEW QUESTION 41
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 42
Which is an invalid data type?
- A. Integer
- B. Float
- C. Text area
- D. Menu
- E. Radio
- F. Date/time
- G. Text field
Answer: E
NEW QUESTION 43
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