2021 Exam-Killer Cisco 820-605 Dumps and Exam Test Engine
Cisco 820-605 DUMPS WITH REAL EXAM QUESTIONS
Options for Efficient 820-605 Prep
Before taking the actual exam, you also need to prepare by using the official course endorsed by Cisco and the books found on Amazon. Here are three options you should look into:
- Customer Success Professional's Handbook by Ashvin Vaidyanathan and Ruben Rabago
This is another recommended resource for the Cisco CSM exam. It is the illustrative reference book for customer success management and identical roles in the field. It encompasses the skills needed to excel as a customer success manager. The 288-page handbook also features how a customer success team can be developed, installed, and managed. Reading it will improve your abilities to succeed in your field and offer realistic plans required to drive sales development during renewals and extensions.
- Practical Customer Success Management by Rick Adams
This book is another training tool for this exam and, as claimed before, you can get it on Amazon. It offers the best practices and resources in the context of a functional customer success management system. Also, such a manual guides readers through the whole end-to-end journey of interacting with customers to bring them closer to their objectives. Thus, you'll learn to add value to the CSM sector by maximizing renewals and expanding opportunities. Reading this book will greatly improve your knowledge of the topics in the real exam.
- Cisco Customer Success Manager (DTCSM) Training Course by Cisco
This is the official training course endorsed by Cisco for this 820-605 test. It provides experiential learning with realistic lessons using schemes focused on real-life case studies. Overall, the class revolves around the idea of the client lifecycle and how to simplify the journey, improve customers’ satisfaction, and boost the chances of maintaining their interest and renewing or extending their market opportunities. Using this course as your preparation guide will help you in passing the Cisco 820-605 CSM exam on the first try. The duration for taking this course is usually 3 days, whether you are taking it in the physical classroom or online classroom. So, if you are aspiring for the Cisco Customer Success Manager Specialist designation, then you’re allowed to pursue this training. Then, you can also attend it if you are experienced in dealing with clients to determine as well as deliver outcomes for business by executing the technology.
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NEW QUESTION 23
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. agreement of key stakeholders
- B. completion of customer training
- C. scheduling of Quarterly Success Review
- D. review of product roadmap
- E. confirmation of customer business outcomes
Answer: A,E
NEW QUESTION 24
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline. - C. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio. - D. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
Answer: D
NEW QUESTION 25
Which statement describes an end user adoption barrier?
- A. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- B. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- C. The budget is insufficient to implement the solution for a new branch of the business.
- D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
Answer: B
NEW QUESTION 26
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 27
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.
- B. IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- C. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.
- D. Service organizations must evolve from a "break fix' business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.
Answer: A
NEW QUESTION 28
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Measure the number of complaints raised by students
- B. Implement staff Super Users to provide feedback
- C. Twice yearly student and staff surveys with two questions related to IT
- D. Combination of tailored surveys and IT tools-based metrics
Answer: A
Explanation:
Explanation
Explanation/Reference:
NEW QUESTION 29
What are two barriers to adoption within an organization? (Choose two.)
- A. inadequate knowledge and skills
- B. centralized IT organization
- C. solution implemented by partner
- D. organizational silos
- E. agile development model
Answer: A,D
NEW QUESTION 30
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)
- A. cost efficiency
- B. sustainability
- C. risk management
- D. employee satisfaction
- E. credibility
Answer: A,D
NEW QUESTION 31
Refer to the exhibit.
Which initial action does a Customer Success Manager take?
- A. Run analysis on all the license types used by the customer on all platforms
- B. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
- C. Provide trending information on license types B and D and share with all stakeholders
- D. Share the report with the customer point of contact for license types B and D and determine causes
Answer: C
NEW QUESTION 32
You notice a decline over lime in your customer's usage of your product. Which action do you consider?
- A. Tell the customer a new solution will soon be available.
- B. Show the customer a comparison of the solution versus the competition.
- C. Carefully tell the customer to get more people to use your product.
- D. Re-assess the customer's business process and outline the capability of the solution.
Answer: A
NEW QUESTION 33
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customer's usage is too low to correctly measure the chance of their retention.
- B. The customer has a high probability to renew and will include an expanded opportunity.
- C. The customer has increased usage, which shows a strong indicator of renewal.
- D. The customers usage has seen a recent decline and the chance of them churning will be higher.
Answer: A
NEW QUESTION 34
Which two actions are critical when communicating with executives? (Choose two).
- A. Focus on the value achieved.
- B. Focus on technical details.
- C. Target executive priorities
- D. Incorporate the sales team's plan.
- E. Keep services as a primary topic.
Answer: A,D
NEW QUESTION 35
Which action should be taken when new company leadership is forcing a competitor's solution?
- A. Hold an executive briefing to evaluate risks of the proposed solution.
- B. Tell the new leadership about the long-standing relationship between two companies.
- C. Demonstrate how the current solution is a lower-cost solution than competitors.
- D. Recheck the value realized by the current solution.
Answer: D
NEW QUESTION 36
Which type of KPl is of the most interest to Customer Success?
- A. sales KPIs for revenue generation
- B. IT services KPIs for operations
- C. OPEX KPIs that define the operational costs of the company
- D. business KPIs that define progress to the Business Outcome
Answer: D
NEW QUESTION 37
Which two outcomes are expansion opportunities within customer success? (Choose two )
- A. expansion of solution features
- B. deployment of solution
- C. purchase of a new solution
- D. expansion of solution services
- E. renewal of solution subscription
Answer: D,E
NEW QUESTION 38
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?
- A. number of users registered, bandwidth utilization, number of training sessions user joined
- B. number of users registered, number of meetings user initiated, number of meetings user joined
- C. network utilization, number of meetings user initiated, number of users
- D. number of users registered, service logs, number of users
Answer: C
NEW QUESTION 39
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
- A. sustainability
- B. business growth
- C. cost efficiency
- D. risk management
- E. credibility
Answer: A,B
Explanation:
Explanation/Reference:
NEW QUESTION 40
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
- B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position. - D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D
NEW QUESTION 41
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?
- A. number of users registered, bandwidth utilization, number of training sessions user joined
- B. number of users registered, number of meetings user initiated, number of meetings user joined
- C. network utilization, number of meetings user initiated, number of users
- D. number of users registered, service logs, number of users
Answer: B
NEW QUESTION 42
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
- A. The customer has increased usage, which shows a strong indicator of renewal
- B. The customer's usage is too low to correctly measure the chance of their retention
- C. The customer has a high probability to renew and will include an expanded opportunity
- D. The customer's usage has seen a recent decline and the chance of them churning will be higher
Answer: D
NEW QUESTION 43
Which adoption barrier results from failing to identify key stakeholders?
- A. additional training requirements
- B. fragmented purchase
- C. missing value of product roadmap
- D. lack of resources
Answer: D
NEW QUESTION 44
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 45
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION 46
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)
- A. sustainability
- B. cost efficiency
- C. time to market
- D. business growth
- E. credibility
Answer: A,B
NEW QUESTION 47
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