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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol Transmitter Module (MTM)
B) Multiprotocol Label Switching (MPLS) SD-WAN
C) Multiprotocol TX Module (MTM)
D) Multiprotocol Ethernet (ME)

2. Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)

A) IX™ Orchestration
B) IX™ Workforce Engagement
C) IX™ Contact Center
D) IX,H Workplace

3. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 10,000
B) 15,000
C) 12,000
D) 5000

4. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) PSTN Network Connectivity
B) Analog Trunk Access Connectivity
C) MPLS VPN/Software Defined WAN Connectivity
D) CC Solutions with ACCS Connectivity

5. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Experience Portal Manager
B) Application Servers
C) Media Processing Platform
D) IX™ Orchestration

Solutions: