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Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

What is the difference between a function and an organisation within the Operations Model?

A. The terminology function and organization address respectively tasks and processes within the Operations Model.
B. A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.
C. A function in the Operations Model is a specific role within the organization, an organization is a group of functions.
D. A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.

Question 2

In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A. Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
B. Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
C. Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
D. Change the vehicles for lower cost models being careful not to upset employment contracts.

Question 3

In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A. Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
B. Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
C. Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
D. As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.

Question 4

What are the Performance Management responsibility key areas?

A. Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
B. Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
C. Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
D. Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.

Question 5

What is the usual way to address potential contractual risk?

A. Implement the mitigation plan.
B. Refuse to accept or transfer to third party.
C. Perform a SWOT analysis
D. Create a contingency reserve.

Solutions: