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Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Certificate Validity Period: | Retired, no active validity |
| Passing Score: | 700 / 1000 |
| Related Certifications: | MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment MB2-876 Extending Microsoft Dynamics CRM 2011 |
| Exam Price: | USD 150 |
| Available Languages: | English, French, German, Italian, Japanese, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified) |
| Real Exam Qty: | 75–102 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based Questions |
| Exam Duration: | 90–120 |
| Recommended Training: | Microsoft Official Training Course 80294A Microsoft Dynamics CRM 2011 Applications Official Study Guide |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Microsoft MB2-868 Sample Questions |
| Exam Way: | Proctored onsite at authorized test centers; online proctoring not available |
| Pre Condition: | No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Service Scheduling Applications | 19% | - Set up sites, facilities, equipment, and resources - Schedule, reschedule, and manage service activities - Resolve scheduling conflicts - Understand service scheduling concepts - Create and configure services and selection rules |
| Managing Marketing Automation Applications | 27% | - Manage marketing lists - Work with campaign responses - Use sales literature and marketing collateral - Create and manage campaigns |
| Managing Sales Applications | 30% | - Set up and track sales goals - Work with accounts and contacts - Manage opportunities and sales pipeline - Manage leads and lead qualification - Use products, price lists, quotes, orders, and invoices |
| Managing Service Management Applications | 24% | - Manage contracts and entitlements - Work with service dashboards and reports - Create and manage service cases - Use knowledge base articles |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
A) Convert the email message into a lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Create a new lead, attach the email message to the lead, and then save the lead.
2. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?
A) Change the status of the lead to No Longer Interested.
B) Convert the lead to an opportunity with a rating of Cold.
C) Convert the lead to a contact and then deactivate the contact record.
D) Change the rating of the lead to Cold.
3. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?
A) Draft articles based on the deactivated template are deleted. Published articles remain unchanged
B) All articles based on the deactivated template are disabled.
C) Unapproved and Draft articles based on the deactivated template are deleted.
D) All articles based on the deactivated template continue in the publishing process.
4. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)
A) Dashboards
B) Advanced Find
C) Charts
D) Auditing
5. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?
A) Deleted leads remain in the marketing list.
B) Deleting a lead also removes the lead from the marketing list.
C) Marketing list members can be added after the list is activated.
D) Marketing list members cannot be qualified until the list is activated and unlocked.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,B,C | Question # 5 Answer: B |
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