Instantly download MB2-718 updated real questions
Pass your actual test at first attempt with Microsoft MB2-718 training material
Updated: Sep 01, 2026
No. of Questions: 90 Questions & Answers with Testing Engine
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Microsoft MB2-718 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Real Exam Qty: | 40-60 |
| Available Languages: | Chinese (Simplified), Spanish, Japanese, French, Portuguese (Brazil), English, German |
| Exam Price: | 165 USD (varies by region) |
| Exam Format: | Case study, Drag and drop, Multiple choice, Best answer |
| Certificate Validity Period: | Retired (no longer active) |
| Passing Score: | 700 (out of 1000) |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Learn Dynamics 365 Customer Service learning paths |
| Exam Registration: | Microsoft Credentials Portal |
| Sample Questions: | Microsoft MB2-718 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized testing centers |
| Pre Condition: | No formal prerequisites required; recommended experience with Microsoft Dynamics 365 Customer Service and CRM concepts |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-718/ |
Certification Path
The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.
Microsoft MB2-718 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge management | - Knowledge base configuration
|
| Omnichannel and service automation | - Service automation tools
|
| Reporting and analytics | - Customer service reporting
|
| Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|
| Manage cases and service requests | - Service level management
|
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