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Last Updated: Jun 03, 2026

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Microsoft MB2-718 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Manage Dynamics Field Service and the Interactive Services Hub
Topic 2
  • Implement Service Management Analysis and Voice of the Customer Surveys
Topic 3
  • Manage Cases| the Knowledge Base| and the Interactive Service Hub

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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Certification Path

The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.

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