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Updated: Jul 31, 2026
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
| Exam Name: | ITIL Foundation Certificate in IT Service Management (V3) |
| Exam Number: | ISEB-ITILV3F |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Certificate Validity Period: | Certification does not expire (foundation level retains validity) |
| Related Certifications: | ITIL Intermediate Certifications ITIL Practitioner ITIL Expert |
| Exam Price: | Varies by region (typically USD 150–500) |
| Available Languages: | English, May be available in other languages depending on test centre/provider |
| Exam Format: | Multiple choice |
| Exam Duration: | 60 minutes |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Delivered through accredited training organisations and test centres (paper-based or computer-based) |
| Pre Condition: | No formal prerequisites, basic IT service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Technology and Architecture | - Supporting tools and technologies |
| Service Management as a Practice | - Purpose and objectives of Service Management - Key definitions and terms |
| Selected Processes and Functions | - Service Level Management - Change Management - Problem Management - Incident Management - Service Desk |
| The ITIL Service Lifecycle | - Service Transition - Service Strategy - Service Design - Service Operation - Continual Service Improvement |
| Generic Concepts and Definitions | - Roles and responsibilities - Processes and functions |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. Which of the following would you expect to find in a contract for an underpinning service?
1. Service vision and mission
2. Service description and scope
3. Responsibilities and dependencies
A) 1 and 3 only
B) None of the above
C) 1 and 2 only
D) 2 and 3 only
2. Which of the following would NOT trigger Service Level Management activity?
A) Changes in strategy or policy
B) Service review meetings
C) Service breaches
D) Standard Changes
3. Which of the following is NOT a responsibility of the Service Design Manager?
A) Design and maintain all necessary Service Transition packages
B) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation
4. To add value to the business, what are the four reasons to monitor and measure?
A) Validate; Direct; Justify; Intervene
B) Plan; Predict; Report; Justify
C) Manage; Monitor; Diagnose; Intervene
D) Report; Manage; Improve; Extend
5. Which of the following is the BEST definition of an Event?
A) The unknown cause of one or more Incidents
B) An unplanned interruption to an IT service
C) Any detectable or discernable occurrence that has significance for the management of the
IT infrastructure
D) Reducing or eliminating the cause of an Incident or Problem
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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