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Updated: May 31, 2026
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A) Event management, incident management, problem management, request fulfilment, and access management
B) Incident management, service desk, request fulfilment, access management, and event management
C) Event management, incident management, change management, and access management
D) Incident management, problem management, service desk, request fulfilment, and event management
2. Which of the following is not a service desk type recognized in the service operation volume of ITIL?
A) Local
B) Centralized
C) Virtual
D) Outsourced
3. Which one of the following is the BEST description of a relationship in service asset and configuration management?
A) Defines how version numbers should be used in a release
B) Describes the topography of the hardware
C) Describes how the configuration items (CIs) work together to deliver the services
D) Defines which software should be installed on a particular piece of hardware
4. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
A) People, process, partners, performance
B) People, products, perspective, partners
C) People, process, products, partners
D) Performance, process, products, problems
5. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A) Profit
B) Preparation
C) Products
D) Potential
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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