Adobe Customer Journey Analytics Business Practitioner Professional Sample Questions:

1. An insurance organization wants to report on its customers who have connected to its agents through its website, mobile app, or phone calls in the last 7 days. The organization wants the number of customers connecting through each channel to be highlighted on the top of dashboard, so that key data stands out.
As a CJA business practitioner, what visualization would you recommend to be used in Workspace?
Response:

A) Summary Change
B) Text
C) Summary Number
D) Flowchart Visualization

2. An organization follows a fiscal year which starts in month of October and ends in September. As a CJA Business Practitioner you are asked to implement the current fiscal year as date range in annual reports. What is the recommended way to achieve it through custom date range?
Response:

A) Create a custom date range enabling rolling date range option, with Start as 'Start of current year minus 3 months' and End as 'End of current year minus 3 months'.
B) Use a fixed date range for the fiscal year.
C) Create a custom date range enabling rolling date range option, with Start as 'Start of current year plus 9 months' and End as 'End of current year minus 3 months'.
D) Create a custom date range enabling rolling date range option, with Start as 'Start of current year minus 3 months' and End as 'End of current year plus 9 months'.

3. Which settings ensure that customer journeys are accurately visualized in Adobe CJA reports?
(Select two.)
Response:

A) Set Campaign Quotas
B) Apply Identity Resolution
C) Enable Flow Visualization
D) Use Pre-Built Templates

4. A project is shared with a colleague who has "Can edit" access as an individual and "Can view" access as a group. What access will your colleague experience?
Response:

A) The user's access is based only on the group level.
B) The user will only be able to view the project, regardless of access.
C) The user is limited to the lowest level of access possible.
D) The user gets the highest level of access possible.

5. A customer is looking at a report in workspace where he has added country dimension in freeform against orders metric. Customer wants to analyze the orders where customer touched the promotion page and then placed an order in the reporting window. He creates a 'Person' level container and uses the sequential definition as 'Page equals promotion_page then orders exists'.
What will the report show?
Response:

A) Report will not show any orders as sequential definitions are not allowed with 'Person' level containers
B) Report will only show sessions where the promotion page was not viewed
C) Report will show orders that were placed after promotion page was viewed and may show orders placed before that page
D) Report will show orders that were placed only after promotion page was viewed in the reporting window

Solutions: