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Updated: Sep 05, 2026
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Cisco 642-263 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing the Cisco Unity Connection |
| Exam Number: | 642-263 |
| Exam Duration: | 75 minutes |
| Exam Price: | USD 150–200 (historical) |
| Exam Format: | Scenario-based, Multiple Choice |
| Available Languages: | English |
| Passing Score: | 800 (on a scale of 300–1000) |
| Related Certifications: | Cisco Unified Communications Specialist |
| Real Exam Qty: | 45–50 |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Implementing Cisco Unity Connection (IUC) Training |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Cisco 642-263 Sample Questions |
| Exam Way: | Onsite at Pearson VUE test centers (retired) |
| Pre Condition: | Basic knowledge of Cisco Unified Communications and IP telephony |
| Official Syllabus URL: | https://www.cisco.com |
Cisco 642-263 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 15% | - Backup and Restore - Monitoring and Reporting - Troubleshooting Common Issues |
| Topic 2: Cisco Unity Connection Overview and Architecture | 20% | - Architecture and Components - Deployment Models - Licensing and Capacity Planning |
| Topic 3: System Configuration | 25% | - Network and Telephony Integration - Security and Access Control - User and Account Provisioning - Dial Plan and Call Management |
| Topic 4: Feature Configuration | 20% | - Notification and Access Options - Call Handlers and Interviews - Voice Messaging and Unified Messaging - Networking and VPIM |
| Topic 5: Installation and Upgrades | 20% | - Migration and Upgrade Procedures - Installation Process - Server Requirements and Virtualization |
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