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Updated: Aug 02, 2026
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Cisco 642-242 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Unified Contact Center Enterprise Implementation (UCCEI) |
| Exam Number: | 642-242 |
| Available Languages: | English |
| Related Certifications: | Unified Contact Center Enterprise Design (642-241) Unified Contact Center Enterprise Support (642-243) |
| Sample Questions: | Cisco 642-242 Sample Questions |
| Exam Way: | Pearson VUE authorized testing center (onsite). This is a retired Cisco proctored exam. |
| Pre Condition: | No official prerequisite was publicly required. Candidates were expected to have knowledge of Cisco Unified Communications and contact center technologies. |
| Official Syllabus URL: | https://developer.cisco.com/site/ctios/overview/start/ |
Cisco 642-242 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent and Skill Group Configuration | - Contact center resources
|
| Installation and Initial Configuration | - Platform installation
|
| Peripheral and Integration Configuration | - Peripheral integration
|
| Reporting and Administration | - System administration
|
| Call Routing and Routing Scripts | - Routing configuration
|
| Unified Contact Center Enterprise Architecture | - UCCE solution architecture
|
| Troubleshooting and Maintenance | - Operational support
|
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