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Updated: May 30, 2026
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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?
A) percentage of calls queued
B) number of agents
C) number of call and ECC variables
D) busy hour call attempts
2. Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?
A) Ninety percent of all calls will queue for 30 seconds.
B) Ninety percent of all calls will be answered within 30 seconds by an agent.
C) Ninety percent of all calls will be handled by agents within 30 seconds.
D) Ninety percent of all calls will go directly to agents without queuing.
3. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?
A) Cisco Unified Contact Center Enterprise Logger
B) Cisco Unified Contact Center Enterprise NIC
C) Cisco Unified Contact Center Enterprise Administrative Server
D) Cisco Unified Contact Center Enterprise Call Router
E) Cisco Unified Contact Center Enterprise Peripheral Gateway
4. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?
A) in the campaign manager on the Logger A server
B) in the Media Routing Peripheral Gateway for the dialer
C) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
D) in the dialer process on the Peripheral Gateway
5. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
A) WebView user login
B) Supervisor CTI OS or Cisco Agent Desktop user login
C) ConfigManager user access on Admin Workstation
D) service account login
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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