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Updated: Jul 25, 2026

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Avaya 3601 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam
Exam Number:3601
Available Languages:English
Related Certifications:Avaya Virtual Services Platform 9000 Implementation
Avaya Virtual Services Platform 9000 Support/Maintenance Credential
Exam Format:Multiple Choice, Scenario-based Questions
Real Exam Qty:Approximately 70
Sample Questions:Avaya 3601 Sample Questions
Exam Way:Typically delivered through authorized Avaya testing channels as a proctored exam (online or testing center, depending on Avaya policies and region).
Pre Condition:Knowledge of Avaya Virtual Services Platform 9000 implementation and enterprise networking is recommended. Prior implementation certification or equivalent experience is beneficial.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3601 Exam Syllabus Topics:

SectionObjectives
Software and System Management- Operating system management
  • 1. Backup and recovery procedures
    • 2. Configuration management
      • 3. Software installation and upgrades
        Layer 2 and Layer 3 Technologies- Switching and routing operations
        • 1. IP routing fundamentals
          • 2. VLAN configuration
            • 3. Spanning Tree protocols
              Troubleshooting- Fault isolation and diagnosis
              • 1. Hardware fault identification
                • 2. Command-line diagnostic tools
                  • 3. Network connectivity issues
                    • 4. Protocol and service troubleshooting
                      VSP 9000 Architecture and Hardware- Platform architecture
                      • 1. Supervisor and line modules
                        • 2. Power supplies and cooling systems
                          • 3. Chassis components
                            High Availability and Network Services- Resiliency features
                            • 1. Service continuity validation
                              • 2. Failover and recovery
                                • 3. Redundancy mechanisms
                                  Maintenance Operations- Preventive maintenance
                                  • 1. System health verification
                                    • 2. Log analysis
                                      • 3. Performance monitoring

                                        Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Sample Questions:

                                        1. A technician is configuring a port-based ACL, and has created the ACL and set the default actions. What is the next step?

                                        A) Set precedence.
                                        B) Save the ACL.
                                        C) Set a global action.
                                        D) Associate a port to the ACL.


                                        2. A technician is applying an ACL to an Egress (VLAN or Port) interface. How many ACLs can an interface can be associated with?

                                        A) 4
                                        B) 2
                                        C) 1
                                        D) 6


                                        3. A customer has VSP 9000, and wants to switch from High Availability (MA) Mode, also called Hot Standby, to Warm Standby. Which reboot is required after a switch between modes?

                                        A) Reboot the Master CPU.
                                        B) Do a cold reboot of theVSP9000.
                                        C) Reboot Doth CPUs.
                                        D) Reboot the Backup CPU.


                                        4. With exception logs being archived in several locations, which location archives should be sent to Global Network Product Support (GNPS) with a trouble report?

                                        A) application log file
                                        B) /intflash/archive/slot
                                        C) /var/log/messages
                                        D) applicationconfigfile?


                                        5. In a switch cluster, if one of the switches was inadvertently reset to the factory default, how should Virtual Link Aggregation Control Protocol (VLACP) be configured to protect the integrity of the core?

                                        A) to enable VLACP on all links
                                        B) to use a reserved multicast MAC address for the VLACPPDU
                                        C) to use the short timeout
                                        D) to enableVLACP on the IST


                                        Solutions:

                                        Question # 1
                                        Answer: A
                                        Question # 2
                                        Answer: C
                                        Question # 3
                                        Answer: D
                                        Question # 4
                                        Answer: B
                                        Question # 5
                                        Answer: D

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