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Updated: Sep 12, 2026

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Avaya 3306 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
Exam Number:3306
Exam Format:Multiple Choice Questions
Real Exam Qty:65
Exam Duration:90 minutes
Related Certifications:Avaya ACIS
Avaya Quality Monitoring
Avaya Contact Recording
Available Languages:English
Sample Questions:Avaya 3306 Sample Questions
Exam Way:Proctored exam (typically Pearson VUE or Avaya authorized testing centers / online proctoring depending on region)
Pre Condition:Recommended experience with Avaya Aura Communication Manager and basic contact center/VoIP concepts

Avaya 3306 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Contact Recording Overview- System deployment concepts
  • 1. Network requirements
    • 2. Deployment models
      - Architecture and components
      • 1. Quality Monitoring integration
        • 2. Contact Recording system components
          Topic 2: Installation and Implementation- System setup
          • 1. Configuration of recording services
            • 2. Initial installation procedures
              - Integration
              • 1. SIP / VoIP integration considerations
                • 2. Avaya Aura / Communication Manager integration
                  Topic 3: Administration and Maintenance- System administration
                  • 1. User and role management
                    • 2. Policy configuration
                      - Monitoring and troubleshooting
                      • 1. Recording quality monitoring
                        • 2. System logs and diagnostics
                          Topic 4: Quality Monitoring Features- Reporting
                          • 1. Quality reports generation
                            • 2. Analytics dashboards
                              - Evaluation workflows
                              • 1. Agent performance monitoring
                                • 2. Scoring and evaluation setup

                                  Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

                                  Question #1

                                  A technician has successfully completed installing the IBM Cognos Reports server. The
                                  IBM Cognos Reports URL is launched, and the success of the installation needs to be
                                  verified.
                                  Which login credential should be supplied so the login can occur?

                                  • A. eqadmin with password passion
                                  • B. as with password Avaya1
                                  • C. Eyr_contact7K with password Avaya1
                                  • D. radmin with password FramLiner787
                                  • E. Ws_admin with password CS
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #2

                                  When deciding on the setup of Avaya Contact Recorder you need to choose between
                                  G.729 and G.711 as codecs.
                                  What are implications of recording calls using G.711 rather than G.729? (Choose two.)

                                  • A. The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.
                                  • B. The storage space requirements for Quality Monitoring will be different from bulk recording.
                                  • C. Several times more bandwidth will be needed between the recorder and secure.
                                  • D. Bulk recording capacity of a given server will be about halved.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

                                  Question #3

                                  You are planning the installation Avaya Contact Recorder on Linux.
                                  Which three settings can you set using the Kick start application on the Avaya Contact Recorder installation disk? (Choose three)

                                  • A. Keyboard
                                  • B. Time zone
                                  • C. Eth0 IP address
                                  • D. Linux firewall settings
                                  • E. Size of the /calls directory
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,C  🗳️

                                  Question #4

                                  Which procedure should be completed before upgrading an Avaya Contact Recorder to version 11.0?

                                  • A. Backup the recorder's postgres database
                                  • B. Apply any existing software hot fixes
                                  • C. Back up the recorder's MS SQL database
                                  • D. Start the Avaya Contact Recorder Service
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  Which two prerequisites must a technician take to ensure SQL 2008 is prepared correctly before the Quality Monitoring application can be installed? (Choose two)

                                  • A. Port 1433 must be blocked.
                                  • B. The SQL Server (MSSQLSERVER) service must be up and running.
                                  • C. Dynamic Port allocation should be turned on.
                                  • D. The SQL 2008 server must be patched to service Pack 3.
                                  • E. Port 1433 must be enabled.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,E  🗳️

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