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Updated: Jul 21, 2026
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Avaya 6402 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Implementation |
| Exam Number: | 6402 |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed (approx. 70-75%) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACSS - Avaya Certified Support Specialist AIPS - Avaya IP Office Platform |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Center Prometric Registration |
| Sample Questions: | Avaya 6402 Sample Questions |
| Exam Way: | Proctored onsite at Prometric test centers or online proctored |
| Pre Condition: | Basic knowledge of VoIP, networking and IP Office concepts; recommended completion of related training |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration & Management | 30% | - Short codes, time profiles and call routing - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings |
| Topic 2: Voicemail & Applications | 15% | - Embedded Voicemail configuration - Licensing for advanced features - VoiceMail Pro installation and setup - Auto Attendant and call flows |
| Topic 3: Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - Digital, IP and SIP telephone configuration - Media resources and codec settings - DHCP, TFTP and phone provisioning |
| Topic 4: System Architecture & Installation | 25% | - Network configuration and IP addressing - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures |
| Topic 5: Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - System logs, alarms and debugging tools - Common issues and resolution steps |
Avaya IP Office Implementation Sample Questions:
1. A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)
A) Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
B) Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
C) Allocate hall the channels to an incoming Line Group ID.
D) Allocate half the channels to an outgoing Line Group ID.
2. The licensing model of IP Office offers four different edition licenses. Which sequence shows the correct dependency of the licenses?
A) Essential Edition > Basic Edition > Preferred edition > Advanced Edition
B) BasicEdition > Essential Edition > Preferred Edition > Advanced Edition
C) Basic Edition > Essential Edition > Advanced Edition > Preferred Edition
D) Advanced Edition > Basic Edition > Essential Edition >Preferred Edition
E) Basic Edition > Preferred Edition > Advanced Edition > Essential Edition
3. IP Office 500V2 with a System SD card offers Embedded Voicemail.
What is the maximum storage capacity for voicemails?
A) 25 hours
B) 20 hours
C) 40 hours
D) 15 hours
4. In Manager, where can the voicemail type be selected for the IP Office to use Embedded Voicemail?
A) User form
B) Line form
C) Auto Attendant form
D) System form
5. A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
A) both the first and second huntgroup user mailboxes
B) the second hunt extension group mailbox only
C) the general sampling mailbox because hunt groups do not have mailboxes
D) the first hunt group mailbox only
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
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