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Updated: Sep 13, 2026
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Avaya 6402 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office Implementation |
| Exam Number: | 6402 |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed (approx. 70-75%) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Related Certifications: | AIPS - Avaya IP Office Platform ACSS - Avaya Certified Support Specialist |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Center Prometric Registration |
| Sample Questions: | Avaya 6402 Sample Questions |
| Exam Way: | Proctored onsite at Prometric test centers or online proctored |
| Pre Condition: | Basic knowledge of VoIP, networking and IP Office concepts; recommended completion of related training |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voicemail & Applications | 15% | - Embedded Voicemail configuration - Licensing for advanced features - VoiceMail Pro installation and setup - Auto Attendant and call flows |
| Topic 2: System Configuration & Management | 30% | - Short codes, time profiles and call routing - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings |
| Topic 3: Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - System logs, alarms and debugging tools - Common issues and resolution steps |
| Topic 4: System Architecture & Installation | 25% | - Network configuration and IP addressing - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures |
| Topic 5: Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - Digital, IP and SIP telephone configuration - Media resources and codec settings - DHCP, TFTP and phone provisioning |
Avaya IP Office Implementation Sample Questions:
A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)
- A. Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
- B. Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
- C. Allocate hall the channels to an incoming Line Group ID.
- D. Allocate half the channels to an outgoing Line Group ID.
Correct Answer: C,D 🗳️
The licensing model of IP Office offers four different edition licenses. Which sequence shows the correct dependency of the licenses?
- A. Essential Edition > Basic Edition > Preferred edition > Advanced Edition
- B. BasicEdition > Essential Edition > Preferred Edition > Advanced Edition
- C. Basic Edition > Essential Edition > Advanced Edition > Preferred Edition
- D. Advanced Edition > Basic Edition > Essential Edition >Preferred Edition
- E. Basic Edition > Preferred Edition > Advanced Edition > Essential Edition
Correct Answer: B 🗳️
IP Office 500V2 with a System SD card offers Embedded Voicemail.
What is the maximum storage capacity for voicemails?
- A. 25 hours
- B. 20 hours
- C. 40 hours
- D. 15 hours
Correct Answer: D 🗳️
In Manager, where can the voicemail type be selected for the IP Office to use Embedded Voicemail?
- A. User form
- B. Line form
- C. Auto Attendant form
- D. System form
Correct Answer: D 🗳️
A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
- A. both the first and second huntgroup user mailboxes
- B. the second hunt extension group mailbox only
- C. the general sampling mailbox because hunt groups do not have mailboxes
- D. the first hunt group mailbox only
Correct Answer: D 🗳️
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