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Updated: Aug 07, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Avaya Certified Implementation Specialist (ACIS) – Small and Medium Enterprise (SME) Communications |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Delivered through Avaya-authorized testing platforms or authorized testing centers, depending on the certification program. |
| Pre Condition: | Official Avaya training and experience with Avaya IP Office/SME Communications solutions are recommended for ACSS candidates. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and Services | - Communication Services
|
| Topic 2: Security and Administration | - Administrative Management
|
| Topic 3: SME Communications Solution Architecture | - Platform Overview
|
| Topic 4: Installation and Configuration | - System Deployment
|
| Topic 5: Maintenance and Troubleshooting | - System Support
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
A) Use the Manager application to shutdown the card before removing the SD card.
B) User System Monitor to shutdown the card before removing the SD card.
C) Just pull out the card; special shutdown is not required.
D) Dial the shutdown short code to shutdown the card before removing the SD card.
E) Use the System Status Application to shutdown the card before removing the SD card.
2. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)
A) Ethereal data traces
B) IP Office Knowledge Base Web Site
C) System Status Support tool
D) Help button on Monitor
E) Log into support.avaya.com web site and check on the "InSite" field
3. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
A) DCOM service
B) MS-SQL 2005/Express
C) Microsoft C#
D) Microsoft .NET Framework 3.5 Family Updates
E) MSDE 2000
4. Which two are power options for IP telephones on the IP Office? (Choose two.)
A) Power over Ethernet switch conforming to 802.3af standards
B) Class "A" 24 volt power supply
C) Class "B" 24 Volt power supply
D) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
5. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?
A) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
B) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: C,E | Question # 3 Answer: B,D | Question # 4 Answer: A,D | Question # 5 Answer: C |
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