Instantly download 1Z0-1038-21 updated real questions

Oracle 1Z0-1038-21 Exam Overview:

Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

2. What are the three different types of pull policy for queues?

A) Advanced
B) Round Robin
C) Strict Priority
D) First Due
E) Manual
F) Standard

3. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

A) by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
B) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
C) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
D) by configuring settings at the time of creation of the custom object

4. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Use business rules to automatically calculate dates
B) Create a custom incident milestones report and add it to a custom incident workspace
C) Add all the holidays observed by your organization.
D) Define default response requirements.

5. Which three statements are true about Service Level Agreements?

A) They enable you torestrict what agents can view as part of navigation on the console.
B) They enable you to set the reports that are visible to an agent.
C) They enable you to restrict the number of incidents raised by end users through various channels.
D) They enable you to specify the duration for which an incident can be kept in waiting status.
E) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
F) They enable you to set a timeline for an agent to respond to an incident.

Solutions: