Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

A) A Datatable element with the Group By property
B) flyout with child FlexCards with conditions to filter by case status
C) Child FlexCards in a parent FlexCard with the Group By property
D) States with conditions to filter by case status

2. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with single Child and multiple Card States
B) Parent FlexCard with single Child and Card Actions
C) Parent FlexCard with multiple Child and Card Actions
D) Parent FlexCard with multiple Child and different Card States

3. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use custom Lightning Web Components with LWC OmniScripts.
B) Use the Salesforce Lightning App Builder.
C) Use Angular OmniScripts.
D) Use the Classic OmniScript Designer.

4. Which Omniscript element enables users to choose from a dropdown list?

A) Lookup
B) Select
C) Data Mapper Extract Action
D) Calculation Action

5. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Validation Rule to the Contact object
B) Add a Conditional View to the last step
C) Add a DataRaptor to retrieve the email address
D) Add a Set Errors element

Solutions: