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Updated: Jul 18, 2026
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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Exam Duration: | 90 minutes |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Available Languages: | English |
| Exam Format: | Objective response, Multiple-choice questions (MCQs), Scenario-based questions |
| Passing Score: | 50% |
| Recommended Training: | CIPS Study Resources |
| Exam Registration: | CIPS Official Qualifications Portal |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region). |
| Pre Condition: | No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules. |
| Official Syllabus URL: | https://www.cips.org/qualifications |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quality and Reliability Management | - Failure prevention and recovery
|
| Operations Processes and Systems | - Four Vs of operations
|
| Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Operations Strategy and Performance | - Order winners and order qualifiers
|
| Operations Management Concepts | - Performance objectives of operations
|
CIPS Operations Management Sample Questions:
1. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?
A) arrows showing the flow of goods
B) frequency of defects
C) upper and lower control limits
D) different activities completed and the amount of slack available in each activity
2. A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?
A) staff- the reduction of human error
B) inputs such as the quality of raw materials
C) outputs- which will be measured against strict criteria
D) machinery- ensuring there is little to no downtime in machinery use
3. In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
A) quality
B) new product development
C) capacity
D) supply network
E) performance measurements
4. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
A) bridge theory
B) sand cone theory
C) wave theory
D) brick-laying theory
5. When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
A) Scale 1-10
B) RAG System
C) ABC Analysis
D) Colour Code
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: A,B |
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