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Updated: Aug 14, 2026
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PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam
PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam validate the Candidates working knowledge of SOA to enable portfolio, service level, service catalog, demand, supplier and financial management. It also tests the Candidates have knowledge of five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. Candidate must have a strong understanding of how service offerings can be developed to support the needs of both the business and the user.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA日本語 Exam Overview:
| Certification Vendor: | EXIN / AXELOS (ITIL qualification scheme) |
| Exam Name: | ITIL Service Capability: Service Offerings and Agreements (SOA) |
| Exam Number: | ITILSC-SOA |
| Certificate Validity Period: | Lifetime (ITIL v3 certifications do not expire) |
| Related Certifications: | ITIL Foundation ITIL Intermediate Capability Stream ITIL Service Lifecycle Stream |
| Exam Format: | Scenario-based multiple choice, Complex multiple-response questions |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 8 scenario-based multiple choice questions (40 marks total) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | Axelos ITIL Official Site PeopleCert ITIL Training |
| Exam Registration: | EXIN ITIL Certification Information PeopleCert ITIL Certification Registration |
| Sample Questions: | EXIN ITILSC-SOA日本語 Sample Questions |
| Exam Way: | Online or onsite proctored exam (depending on accredited training provider) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
Conclusion
The ITILSC-SOA exam is all about achieving high satisfaction levels among customers. When there is a deep comprehension of IT solutions, governing policies, processes, and the definition of a service strategy for IT, there will be an excellent delivery of services and achievement of business goals.
More qualifications that candidates for such a test are to have include:
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
Certification Path
The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supplier Management | |
| Service Portfolio Management | |
| Service Catalogue Management | |
| Service Offerings and Agreements Lifecycle | |
| Service Level Management | |
| Demand Management |
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