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Updated: Oct 02, 2026
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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ITIL 4 Foundation Certification Exam (ITILFNDv4) |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | Chinese (Simplified), Portuguese, French, English, Spanish, German, Japanese |
| Exam Price: | Varies by region (~USD 200–350) |
| Certificate Validity Period: | No expiry (lifetime certification) |
| Exam Format: | Closed book exam, Multiple-choice questions, Online or onsite proctored exam |
| Recommended Training: | ITIL Official Training & Resources AXELOS / PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | EXIN ITIL 4 Foundation Certification Page PeopleCert ITIL 4 Foundation Official Page |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required. Basic IT knowledge is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Key Concepts | - Service Relationships - Value and Value Co-creation - Service Offerings |
| The Four Dimensions of Service Management | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
| ITIL Service Value System (SVS) | - Service Value Chain - Practices Overview - Governance - Continual Improvement - Guiding Principles |
EXIN ITIL 4 Foundation Sample Questions:
When is the earliest that a workaround can be documented in 'problem management'?
- A. After the problem has been analyzed
- B. After the problem has been resolved
- C. After the problem has been logged
- D. After the problem has been prioritized
Correct Answer: C 🗳️
What is the definition of a problem?
- A. Any change of state that has significance for the management of a configuration item (CI)
- B. An incident for which a full resolution is not yet available
- C. A cause, or potential cause, of one or more incidents
- D. An unplanned interruption to a service, or reduction in the quality of a service
Correct Answer: C 🗳️
Which describes a CORRECT approach to change authorization?
- A. Normal changes should be assessed and authorized before they are deployed
- B. Normal changes are typically implemented as service requests and authorized by the service desk
- C. Emergency changes should be authorized by as many people as possible to reduce risk
- D. Changes included in the change schedule are pre-authorized and do not need additional authorization
Correct Answer: A 🗳️
Which term relates to service levels aligned with the needs of service consumers?
- A. Cost
- B. Utility
- C. Service management
- D. Warranty
Correct Answer: D 🗳️
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas are tested, funded and agreed
- B. Improvement ideas that are not being actioned immediately are removed from the CIR
- C. Improvement ideas are documented, assessed and prioritized
- D. Improvement ideas from many sources are kept in a single CIR
Correct Answer: C 🗳️
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