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Updated: Jul 24, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Exam Format: | Multiple choice, Closed book, One correct answer per question |
| Real Exam Qty: | 40 multiple-choice questions |
| Related Certifications: | ITIL Practitioner ITIL Managing Professional ITIL Strategic Leader ITIL 4 Foundation |
| Available Languages: | English, Other languages may be available depending on test provider |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Passing Score: | 65% (26/40) |
| Recommended Training: | ITIL Official Training (Axelos / PeopleCert Accredited) PeopleCert Training Courses |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
| Topic 2: ITIL Service Lifecycle | - Service Operation - Service Transition - Continual Service Improvement (CSI) - Service Design - Service Strategy |
| Topic 3: Key ITIL Processes and Functions | - Configuration Management (CMDB concepts) - Incident and Problem Management - Change Management - Service Desk function |
| Topic 4: Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A) Event management, incident management, problem management, request fulfilment, and access management
B) Incident management, service desk, request fulfilment, access management, and event management
C) Event management, incident management, change management, and access management
D) Incident management, problem management, service desk, request fulfilment, and event management
2. Which of the following is not a service desk type recognized in the service operation volume of ITIL?
A) Local
B) Centralized
C) Virtual
D) Outsourced
3. Which one of the following is the BEST description of a relationship in service asset and configuration management?
A) Defines how version numbers should be used in a release
B) Describes the topography of the hardware
C) Describes how the configuration items (CIs) work together to deliver the services
D) Defines which software should be installed on a particular piece of hardware
4. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
A) People, process, partners, performance
B) People, products, perspective, partners
C) People, process, products, partners
D) Performance, process, products, problems
5. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A) Profit
B) Preparation
C) Products
D) Potential
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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